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‎09-05-2017 08:47 AM
We are working on getting our stockrooms set up and I have a couple of questions. I am hoping someone can provide some guidance on set up or best practice.
1) If I set up hardware as a consumable it seems we cannot retire or dispose of these items. The item can only be tracked as "consumed", the state becomes read only and we cannot change this (Screenshot below).
Example: We are trying to determine if we want to track monitors as an asset or a consumable. Based on the number of monitors we keep in stock and out in our company, we were thinking of tracking as a consumable; however, when testing this we cannot retire or dispose of these if we need to replace the monitor? If we are wanting to track disposal, do these have to be tracked as an asset?
2) When putting items in the stockroom, the only way I can see we can track Quantity, is if we set up the hardware as a consumable. If I create an asset, the quantity defaults to 1 and I cannot change this. Example: We have several large projects that require us to buy PC's and other hardware items in bulk (50+). If I build these as a consumable to track the number of computers we have in stock (pre allocated), then we can only consume these. This creates the same issue as above, where we cannot retire or dispose of the item. Taking the time to create all of these as assets when they are received will be very time consuming. Is there a way to track these as a consumable and then change them to an asset as we get ready to deploy these? If not, how are other people managing large volumes?
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Enterprise Asset Management
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‎09-15-2017 01:29 PM
If you record monitors as consumables, the list should not get longer as you dispose as you only subtracting from the "In Stock" number of items from a particular batch. Thus not creating any additional records.
In general, monitors re recorded as assets, because of the value, but it is up to the company's policy whether you want to track it or not.
If recorded as an asset, the state will be set to "Retired" once the asset is disposed and then you will filter it out.
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‎09-13-2017 10:59 AM
Hi Trisha,
You would not want to track Hardware like PC's as consumables as you would like to track it as a unique asset. i.e. add a unique asset tag or serial nr to it. Thus each record will be unique. To handle bulk volumes, I would suggest importing from spreadsheets or use the "Insert and Stay" shortcut in ServiceNow for quick capturing.
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‎09-15-2017 09:59 AM
Thank you for this information. A couple of quick follow up questions.
A consumable is something you are tracking quantity on. Once you put it "in use" or "consumed" you are no longer tracking the item. You would never dispose of these items? Like keyboards, mice, printer toner, ect.
So it is possible that if we track Monitors as consumables that we will have hundreds/thousands in a "consumed" state. How do we get rid of these over time so our lists are not so long? Do we juts filter these out?
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‎09-15-2017 01:29 PM
If you record monitors as consumables, the list should not get longer as you dispose as you only subtracting from the "In Stock" number of items from a particular batch. Thus not creating any additional records.
In general, monitors re recorded as assets, because of the value, but it is up to the company's policy whether you want to track it or not.
If recorded as an asset, the state will be set to "Retired" once the asset is disposed and then you will filter it out.
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‎10-30-2018 03:07 AM
You should read these blog posts:
https://community.servicenow.com/community?id=community_blog&sys_id=4fdd2ae9dbd0dbc01dcaf3231f9619ef&view_source=searchResult