In this article, we will be focusing on Streamlining IT Operations with ServiceNow Incident Management Using Six Key Features. Let us drill down! In today's fast-paced digital landscape, maintaining the stability and reliability of IT services is cr...
I have a requirement which says - On the service portal users should see their respective Knowledge Base as the default selection when they access the Knowledge Page on the Portal. NA users will see their particular knowledge base and the same with A...
I need to create a report that shows all changes that have been made during the monthly blackout window. (we do use blackout schedule)How can I use the blackout date as a parameter for the report
I am triggering notification through event where I am passing array as PARAM but they were coming as one after one in notification but expectation is one in one line. I tried with below code but not working? var multiplePersona = []; var persona...
Hello All,We have an requirement where we have to create groups in Azure AD using spoke.We have created one catalog item , where we have one field as ' Create group' . So if any user is selecting this then that group should get create in azure ad.Any...
Hi,SLA when Upgraded from P4 to P2. P4 Resolution SLA is not getting cancelled. P2 Resolution SLA and P4 Resolution SLA both state "In Progress".I want the P4 Resolution SLA cancelled when P2 Resolution SLA is created. Thanks,Vaishnavi
Hi, There are catalog task notifications related to RITM that opens the task Record in "self-service" view to the user when clicked on the link in Notification.It should open in "default"view Thanks,Vaishnavi
I have created a ui action button for custom workspace when I click on button it should popup list of records from table. My requirement is when I change any list records it should automatically refresh . Ex: Now my popup is showing only new state re...
Parallel Approvals in Flow Designer is not working, it is triggering Approvals for all but once any one approved it gets closed for all. When using Multiple "Ask For Approval" Actions inside a "Do the following in parallel" Flow Logic seeing that the...
We have a task board that I built years ago. The board shows assigned to for open incidents within several assignment groups. One of the principal users is no longer seeing two of the members who have incidents assigned. I've confirmed that I see ...
Hi, How the survey should be trigger to the loggedin user Once the request is closed.Can anyone please let me know the process.It will be useful. Thanks!
User has a requirement : In a catalog item, when a 'ABC' ci is selected , 'XYZ' option of request category field should be removed from option.For this , i used the below script but its not working: function onChange(control, oldValue, newValue, isL...
HI Team,do we have owner/reviewer at Knowlege Article level. I can see in knowledge base we have it ..Other option is to create 70 KB and 70 KA.. which is not a good idea and I'm sure ServiceNow would havethought about it. Thanks for your help ..
Hi, Can anybody tell me what is MTTR report?? And possible types and ways of that report. I am confused between the duration of ticket from create to resolve report and MTTR Report. Thanks, Vaishnavi
I am trying to build a cataloge where a group will be selected from the reference. further Users and Roles will addedd to the group. Need to write script to check if the user is already a part of the group and to check if the group already have the s...
