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How to get the previous of variable in widget server script.

Hi All, I am trying the get the value of variable, but not able to get the previous value for the same variable in question_answer table. If possible let me know the approach/logic for previous value to be shown using widget server script. Thanks and...

Gopal Allu by Tera Expert
  • 224 Views
  • 1 replies
  • 0 helpfuls

Incident management

Hi team   Fill up CSAT survey for minor incident. but for Major incidents it should not trigger a survey.Is it possible?Thanks and regards

Resolved! Need to push the unique value in client script

I have two fields (Both are list collectors)Epic Account TypeDomain Based on epic account type and domain we need to push the value to citrix icons I have used 2 client scripts upon onchange of Epic account type and Domain, If we choose multiple doma...

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Sai18 by Tera Expert
  • 517 Views
  • 3 replies
  • 1 helpfuls

Edit the content in attachment alert popup

I am looking to edit the content in the attachment popup but could not find the source to do that.. Can any one suggest where to do that.current content : File is larger than the maximum file size of attachments.expected content: File is larger than ...

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siva ram1 by Kilo Contributor
  • 546 Views
  • 3 replies
  • 0 helpfuls

How to create a tabbed type of variables on the catalog form

Hello All, I have a requirement to create the tabbs on the catalog forms and i have created the new widget for the tabs creation and that is working as expected: But the i'm unable to switching the tabs from one to another. in the widget ihave added ...

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Mainkanta by Tera Contributor
  • 419 Views
  • 2 replies
  • 0 helpfuls

Parallel approvals in flow designer - proposed solution

My requirement was to create parallel approvals on the basis of a list collector catalog variable. In other words, add a user to multiple groups and ask for approval from each of the group managers separately.Unfortunately parallel approvals are not ...

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Resolved! ATF test step count increases

Hello, I would like to know ,In the ATF if the test step count in increases like 100 or 110 or 120 etc. Does this impact to system performance. If its impact to the system performance how we can overcome this. Thanks in advance. 

Khalid9030 by Tera Contributor
  • 388 Views
  • 6 replies
  • 0 helpfuls

Why images are broken in email notification?

Hi All, Actually we have our email template for that we have email layout , we have placed images with links in footer and in header our company logo, but in footer images are broken like belowplease help me to resolve this ThanksDeepika

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Deepika61 by Tera Contributor
  • 392 Views
  • 1 replies
  • 0 helpfuls

How to make dependent between 3 variables in record producer

Hi All, How to make dependent between 3 variables in record producer?I have created 3 variable 1) Country2) Company3) sub company  I select country "IND" it need to show companies under IND & then selected company "A" it need to show sub companies un...

yugesh k by Tera Contributor
  • 434 Views
  • 7 replies
  • 0 helpfuls

Resolved! issues with direct assignment to team member for incidents

Hi,  The assignee field for incidents should be blocked following a group reassignment to prevent direct user assignments, but it fails to do so. The potential cause of the issue could be the below client script related, which should ideally enforce ...

Community Alums by Community Alums  
  • 374 Views
  • 1 replies
  • 0 helpfuls

Restrict access to incident records

Hi Community, I have a requirement when incidents are assigned to xyz group, they should be able to edit anything on the incident record. Also, worknotes and additional comments can be modified by any person but other fields should only be editable t...