I have a Catalog Data Lookup Definitions on my custom table. I simply want the end user to select a name and for the Catalog Data Lookup Definition to auto populate the division. I more focused on these two records. I recently modified them. The nam...
Hello, We are utilizing Interactions (IMS) and Walk-up Appointments (WUA) for automated work distribution. Example:- User contacts L1 support for an issue, L1 support cannot resolve- User is prompted to create an Appointment for L2 support- User crea...
Hi all, I'm trying to create a custom role base ACL on existing tables such as 'incident'. I want to know which is the best practice creating new one or edit existing one? And are there any preferred ACL rules based on role? Thnaks,
All, We are a relatively small service desk team that have recently implemented SN ITSM. At the moment allows users to send 'tickets' via email. We have a service portal, and actively encourage users to log INC and REQs/Catalog Items through this, bu...
Hi, How to get logged In user Time zone not from user preference Time Zone.I have user this method - var time = new Date(); It was showing user Time zone. please find below screenshot. But I only want Time zone. How can we achieve this ? Thank in ...
Hi All,I have created a UI action on the Alert form, where it is working as expected. When I click it, it redirects to the page I need. However, when I open the same alert in the workspace, the button does not redirect to the URL and no action is bee...
Hi All,I have created the workflow in that we have to check logged in user(requester) "is manager" check box is true or false , if the requester "is manager" is true then we don't need approval, if the requester "is manager" check box is false that n...
Hi Team, I am facing an issue to move the standard change templates from DEV instance to TEST. Can you please suggest the best practice to do so? The standard change templates are not captured in an update set. I tried moving the respective templates...
Hello all,We are currently experiencing an issue with users regarding how the reports are displayed with servicenow.I've attached the icon that it's displayed once a report has empty data (to show). Do you know were I can remove this picture ?I've ch...
Hi,We have wrote BR and client script for when the before time worked field is updated it should show error message on problem form. Its working fine in problem form but when i checking the workspace it is not working.Can you please help on this Why ...
Hi All, I am using a variable set - variable name(Person type) in a catalog item.It contains 3 choices, but in the catalog item I only need 2 choices to be visibleHow can I hide that 1 choice alone in this catalog item.Please guide if there is any wa...
Has anyone seen the following issue? We have one user (they are a part of the board group) for whom the cab meeting on the cab calendar is missing when they visit that screen, but when I impersonate that user, the meeting is still there. If we send t...
Hi, How to upload a 2 files in the respective places which i have mentioned in the above screenshot by using the ATF. Kindly help me out the steps for the same. Thanks,
Hello Team, I need to change the manager of Almost 50 users , How Can I achieve this by using Background script Thanks In advance.
Hi,In ATF how to upload the Attachments in specific fields and how to set those into ATF. In the above screenshot with our providing the Attachment i can't submit the request. Kindly help me out how to achieve the same, please help me out with the st...
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