Asset Management - Stockrules Task

[Sarah Powell]

I am working on Stockroom, Stockroom types, and Stock Rules and having an issue with the Stock Rules task that is generated. I read on the wiki where starting in Calgary (we are currently on Dublin), if your stock rule has a restock option of vendor then an email and task is generated for the stockroom manager. Both of these items occur as expected; however, I am having difficulty finding the task created in the left navigation menu. The task does not send out any emails and the only way I can find the task is to impersonate the stockroom manager and review their homepage. Does anyone know where the Task would be listed in the left navigation menu? I only see Tasks under Service Catalog, which the restock task does not appear there. The task number sequence does not follow suit with the catalog tasks either so that makes me think there is another module I should be looking under.

[Mark Stanger · Accepted solution]

There is a scheduled job (which you can access as an admin under 'System Scheduler -> Scheduled Jobs') named 'Stock Rule Runner'.   This scheduled job controls the logic for creating the task.   As it's defined, it creates the task in the generic 'task' table and assigns it to the stockroom manager.   The only left nav module where this would appear to the stockroom manager is the 'My Work' module under the 'Service Desk' application and they'll need the 'itil' role to see that module.   You could also create a separate module linking to the 'task' table if needed.

[Sarah Powell]

Thanks for the response! I was not able to find much information outside of the wiki on Stockrooms and wanted to verify that I was not misunderstanding anything.

[nortonxnorris]

Hi Mark,

Once the stockrooms have been restocked above the threshold/clip levels, should the task be auto-deleted or should the stockroom manager manually change it to 'Closed Complete'?

[Community Alums]

The Stockroom manager assigned the task needs to manually close it. The Scheduled Job does not do anything when the levels are above the threshold.

Ben