Asset management through barcode

rishi4200 · ‎01-28-2018

Hi Friends,

Good Day !

Has anyone implemented QR/Barcode scanning for hardware asset management in ServiceNow without using any application ?

Thank you,

Rishi

HarshTimes · ‎01-28-2018

HI Rishi

Thats a very simple solution . Create a UI page having a text box and some buttons to perform the action. All the other part will be handled by the scanning device.

We had one scanning device that was populating the scanned BarCode to the focused Textbox.I had done the below setup

1. Setup a UI page

2. Configured two radio buttons there to select whether you want to search the scanned barcode via serial number or asset tag.

3.Then I have setup two buttons on the page. One to cancel and second to Open the scanned asset record. This button result in opening the related asset form.user update that form and close it.

I didn't like this much.There are some drawback in the above setup.

1. User has to login to the servicenow everytime whenever he do the scanning

2. At a single time you can process one record only. There is no batch process.

3. You can say this was just like a 'Jugaad'. A free solution.

View solution in original post

HarshTimes · ‎01-28-2018

HI Rishi

I have implemented Barcode for the asset management. What is your query?

-Harsh

rishi4200 · ‎01-28-2018

Hi Harsh,

Thank you for your reply !

Could you please let me know if you have implemented the same using any application available on Service now app store ?

We have a barcode associated with every asset. Here the requirement is, as soon as the operator scan the barcode, it should update in service now.

I have checked many articles published on community and every article suggests using application available on Service now app store in order to implement the same.

Thank you.

HarshTimes · ‎01-28-2018

HI Rishi

I have done that two ways

one using the MobileReach application. You can use any mobile device and install this application. MObile reach application is not free and need to setup gateway server and mobilereach application prior to using this.

And the second by setting up a mobile UI page in servicenow. But this solution will work on a mobile scanning device(android) only. Do you have any scanning device?

-Harsh

rishi4200 · ‎01-28-2018

Hi Harsh,

We do not have any scanning device as this project is in pipeline however we will be implementing this soon.

Could you please explain the second solution by setting up a mobile UI page in service now so that I can follow the same once the project will be on floor.

Thank you.

Rishi