I was wondering if anyone has seen any sort of business requirements template that could be used in a business analyst perspective to provide when gathering requirements for building out items in areas like the BCM (Business Continuity Management) I ...
We have surveys that we send out with one of the questions being a simple Choice selection question. Our issue is that we need to remove one of the options from that choice selection list. I don't see a way to deactivate just the answer, only the who...
Hi All,I am attempting to create a flow that will take a comma separated list of sys_ids and call a catalog item with that information. The list would be populated into a List Collector in the catalog item. I can't seem to figure out how to convert t...
I have a Date/Time field which has value like 2006-10-12 23:17:30I want date alone from the field as i don't want the time appended there. Only 2006-10-12How to get the value from glide script (server side) ?
Hi All, The company where am working currently is registering me and giving access in the Partner Portal May i know what are the advantages of getting access in it? what can i do with it and how can i explore it for my career progression Thanks and R...
Hi All, I remember in previous versions if a Catalog item was not available to a user based on Roles or User criteria, the page used to advised the user something along the lines of " This catalog item is no longer available or is not available to yo...
How do you add more "on hold reason" choices in incident tickets?
Hi Team, I want the end users to prevent removal of attachment only once the case is submitted,They should be able to add an attachment and delete it before the case is submitted,but should not be able to delete it ,once the case is submitted in serv...
Hello All, I would like to add a UI Action button on my Incident form, to create Story (rm_story). Once the Story is created, I'll want the Story number/record to be visible on the Related List Tab of the Incident. ALSO, I want the created Story to a...
Hi All,Anyone can explain about setPreference method.Thank you.
Hello all, I am interested in the easiest way to convert a reference qualifier into an encoded query. The basic table that I am trying to query is the cmdb_ci table which has 24 million records. The Reference Qualifier reduces that down to 2 mi...
Greetings, I am working in a test environment (PDI) with the ServiceNow and I am getting the following issue here: My "wrapper" log is shown here: 2022/11/17 10:25:57 | --> Wrapper Started as Service2022/11/17 10:25:58 | Java Service Wrapper Standar...
Hi all, Yesterday I enabled the Major Incident Plugin in our ServiceNow ITSM setup, having watched a info piece on the ServiceNow wiki. Today we encountered a Major Incident and used the plugin for the first time. It worked well and I liked the flow...
Hello all,We have one catalog item for the company creation & when user raise request under this catalog item task will be created & assigned as of now. So that assignee will manually create the company on core_company table.Now the requirement is, w...
i have an existing catalog client script that fires on new value. It pops an alert and then is supposed to redirect the user to the appropriate request. The problem is that we don't want it to open in a new window, but in the current window replaci...
