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Resolved! How to pass a flag/boolean as parameter to a function?

I want to a pass boolean(with its value) or flat as a parameter/argument to below function. this function will be triggered from multiple sources, so I want to have value of the flag like below, any help would be appreciated. myFunction: function(tas...

GD11 by Tera Expert
  • 1047 Views
  • 1 replies
  • 1 helpfuls

How to adjust the size of multi line text variable?

Hello, I have created a catalog item and 3 variables. First is a choice field with 2 choices. Based on the choice selected a multi line text box variable should appear. But the size of the variable is big. Please provide suggestions to alter it.   

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knowledge article image proportions are not maintained

Hi, I have a requirement that, when i insert the image to an knowledge article using the insert/edit image from knowldge form, the width and height of the image is automatically populated with the original image size. but when i am trying to resize t...

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soumya19 by Tera Contributor
  • 934 Views
  • 2 replies
  • 0 helpfuls

Resolved! Alternative for DOM Manipulation in client script

Hi All, I am using the below code in a Onsubmit catalog client script to show an alert for attaching a file before submitting the ticket in the portal. Script: function onSubmit() { try { //Works in non-portal ui var attachments = document.getElement...

kavitha_cr by Mega Guru
  • 4335 Views
  • 20 replies
  • 3 helpfuls

Resolved! Missing Global Qualifier error

I'm working on the standard change proposal module and after approval or rejecting.. I get this error.. "StdChangeUtils undefined, maybe missing a global qualifier" I can't find anything on where this is coming from. Please help!! 

paradise624 by Tera Contributor
  • 1721 Views
  • 2 replies
  • 2 helpfuls

add 'i' icon for string field

hi i have a requirement that i have to add a 'i' icon to a string field to preview the record. can anyone help. thanks in advance

praneeth7 by Tera Guru
  • 1007 Views
  • 3 replies
  • 0 helpfuls

Resolved! Display error message for attachment mandatory

Hi ,I m having a catalog item, attachment should be mandatory.I have set it up in portal settings.But I want the error message to be displayed like "kindly attach migration document". Please let me know how to customise the error message if attachmen...

Priyanka145 by Tera Contributor
  • 1671 Views
  • 4 replies
  • 2 helpfuls

Resolved! Can agents go Available to multiple Service Channels?

We would like to allow agents to be Available in multiple Service Channels.Example:- An agent is Available for WUA/IMS dispatches that are scheduled at a specific time. In this case the "IMS" records are impacting their capacity -We also want an Agen...

PHI - Patient Health Information

How are you protecting PHI in the system?   Often for incident investigation and problem solving PHI is needed for reference by analysts.Do you take application security measures so that some IT staff are not authorized to view certain types of work ...