Invalid query detected, please check logs for details [Unknown field item in table sc_req_item] this error is shown as warning in logs, how to debug this schedule script is not working
There could be times where some sensitive data could be inadvertently added to an issue in a text format, on a comment, description, or other forms (Fields, etc). For security reasons and due to this information needs to be removed/ Hidden.Although t...
Hi All, I have to add Knowledge Article link under Catalog Item. Please suggest, how can i achieve. Thanks in advance! Regards Anchal
Hi Guys, I'm having a requirement where I need to modify the change request values of multiple standard change templates. Scenario: I've 100+ standard change template and I need to update the short description (short is same on all templates) of all ...
Created a catalog item with one of the variable as Users which is of type List Collector. In native view, it appears as expected but in portal it is showing as reference field. How to achieve this slush bucket view in portal. Portal view:
How do I create a report for requests and Incidents that have been reassigned from one WG to another. EX: Assigned to Group A and Group A reassigned to Group B.
We have a requirement where we need to show a variable which contains the options in the slushbucket. I have tried using list collector variable type but the slushbucket is only displayed on the native UI, on the portal side it displays the variable ...
What is the mechanism to shift unreviewed agenda items to a later CAB meeting? The use case assumes that a CAB meeting has more agenda items than available time. After the meeting ends, the remaining agenda items seem to be stuck with "Pending" state...
Hi All, I have a requirement to prevent form submission in service portal if the catalog item has no attachment when one of the fields has a certain value. I have tried onSubmit catalog client script with the following code, but it returns false even...
I need to auto populate catalog task's short description and description based on template through scripting?how can i achieve this requirement
hello, i want interview questions on data policy? any one provide that, thanks in advance
Hi, We are looking to revamp existing categories / subcategories for incidents. Organisation circa 1500 staff so not large. Currently using values plus change resistance baggage inherited from a predecessor system so not ideal Have been trying to ...
Dear One, How can we handle the OOB script include called (ChangePolicyApprovalActivitySNC) which is read only protected by system. Please guide me what is the better approach when we have the modifications to this script. Thanks, Venkat
Hi everyone, Hope you have a nice day! I have a SLA runs on sc_req_item, the Business Elapse time only show 0. But actually, when the stop condition is met, the Business Elapse time will show the correct number 4.2%. Could you kindly help me to clea...
Hi, I have a requirement. Kindly help. Cancelling a change requires users to have all tasks closed before the change can cancel. This creates a ton of extra work on the requestor to track these down manually and have other users close them. Add a con...