Asset State and substate meaning

nykw
Giga Contributor

On the asset application, what is the meaning of each state and substates when used together.

9 REPLIES 9

jake_mckenna
ServiceNow Employee
ServiceNow Employee

Check here for some notes on what each is intended to mean.



Set asset states and substates



In the end if the asset is being used it is "in use"



if in the stockroom it should be in stock and have substate of what is is doing there. This normally ends up being either "available" for use, "reserved" for a user, or "pending disposition" until it is going to be in a retired state.



Let us know if you have a particular one you are wondering about


Thanks for your quick response. however my question is, is there information that defines each section. see example below



State                       substate                     Meaning                
In Useasset is installed or in use
In StockAvailable
In StockReserved
In TransitAvailable
In TransitReserved
In TransitPending disposal


etc...


Hi K watson,



I believe the asset sub state names are a little bit self descriptive but it's important to outline that often customers will define their "own" definition of the substates according to their business processes.



Please keep in mind you can always add substates if needed.



Thanks,


Berny


I hope this helps



Thanks,


Berny