Asset State and substate meaning

nykw
Giga Contributor

On the asset application, what is the meaning of each state and substates when used together.

9 REPLIES 9

With that said i am assuming that sub states can be removed as well as added.



Also can both the states and substates be combine into one pull down.


jake_mckenna
ServiceNow Employee
ServiceNow Employee

More with caution as these substates sync with the CI states in the system. If you are working in the Helsinki release you have the option to update the syncing, but prior version could potentially break the system when it comes to the syncing of statuses.




Map asset state and CI hardware status


Yeap. Just to add to what Jake mentioned, be careful about removing sub-states.



Go through the information on the following link, it will give you a good breath and depth of what you need to know to properly manage your asset states and substates:



Asset and CI mapping



Thanks,


Berny


Thanks.


Hi k watson, do you have any further questions? Would you mind marking the responses as helpful/correct so that we can close this thread?



Thanks,


Berny