Assigned to > No records to display

[Dan Clausen]

Hi,

I'm trying to solve an issue for one of our customers. I'm stuck and need some advice 🙂

When an itil-type group is chosen as Assignment group there is no records to display in Assigned to. The group contains several itil users and type (sys_user_group_type) is 'itil'.

Assigned to's dictionary (task.assigned_to) is OOB:
Dependent on: assignment_group
Simple reference qualifier: Roles is itil

The problem is present for all the tables that extends Task and there is no dictionary overrides for these tables.

If I remove the assignment_group dependency all itil users becomes available in the Assigned to reference field (regardless of group).

How does the 'Dependent on' functionality work? Where should I start troubleshooting? 🙂

[Dan Clausen · Accepted solution]

Forgot to follow up here..sorry!

The reason for this issue was that I had created a custom sys_user_group reference field in sys_user. The 'Dependent' field did not like that 🙂