Hi, We have a requirement to apply reference qualifier for a reference field based on for form view. We have 2 views for location table say A & B. The reference qualifier specified on the Dictionary entry should be applicable only for view A and not ...
Hello Community, When a user having ITIL role search a ticket from IT view they could see the tickets but without ITIL role they are not able to see those tickets from portal that they are able to see from IT view. How may I start troubleshooting??...
Hi Everyone, I was looking up for possible solutions similar to this article to generate the approvals based on the assignment group of the Change Tasks under a change request when it has been moved authorized state. https://www.servicenow.com/commun...
Hi Team, I have a inbound action,and want to process that only if the sender of the email is present in the user table.Can anyone help me ,how cam I apply this condition in my Inbound action. Any help would be appreciated. Regards,Karan
How to change the owner for report?We have 10 no s report for one use who was resigned recently , now our customer want to change the owner of this report to some other personHow to achieve this ?I cab able to saw all reports and its created by ex em...
Hi Team, Good Day. Please help me for the below story. We require to send a Birth Day Notification Email on the user’s Birthdate. For Example, Your Birth Date is on 24 April 1996 so you get a Notification on 24 April. You have to perform the task...
Hi I was hoping someone could help with an onSubmit() client script?The script is to prevent a catalog item from being submit if a boolean variable is false with a simple alert. I get the alert and the the item won't allow me to submit which is what ...
Hi All. I am seeking some advice regarding my requirements in terms of the best approach. I have a field which is called Name this the type of Choice and I have defined 4 values as the choices ('Payments', 'Card', 'Invoice', 'Statement').I have anoth...
Hi all, i want to search either username or email address , after click on search i will search username in user_id or email in email addess if one of those exist then it with return the user company name and sysid, i will try it on client script ...
i have pulled the asset data from Intune system to ServiceNow into one table ( intunedata) by using the intune spoke now i want to load the data from intunedata table to alm_hardware table with transform map. Please let me know how can we do that , ...
Hi All, I am getting error while importing change records using transform map. Please suggest? com.glide.db.impex.transformer.TransformCoercionException: Unable to format 14/08/2021 00:170 using format string yyyy-MM-dd HH:mm:ss for field start_date ...
Hi, I have a requirement to set the contact type on the Service request to 'Self-Service' if the request has been submitted via ESS portal. How this can be done? Any help will be appreciated. Thanks in advance!
Hi Help, Good day. I need to create report showcasing all the related Incidents of various problem tickets. How to proceed further.I need to showcase all the Incidents shown in Incidents Tab within the problem ticket. Please help. -ThanksBh
Hi, After setting agent workspace custom logo, admin is able to see the custom logo but for some users, they are not able to see custom logo rather able to see the default NOW logo, in agent workspace header. Is this because of domain separa...
Hi, I have a catalog item and tickets related to this catalog item will be created automatically through databased. Now the requirement is to auto close these tickets after 15days of creation. Is it good practise to use 'Wait for duration' action in...
