In incident form when I am updating incident from a third-party app it is displaying as a guest in the updated by field. I want the user name of the one who is updating from third-party app in updated by field
Hi Developers, I stuck at data transfer to another table. Like I created one custom table for requirement. Now I want fetch total records to another table. In my custom table I dot walked all field to show data in table. Custom table (sn_vul_vulnerab...
Is it possible ? Thank you, You help will be appreciated.
Hello All, Need a quick help. I am working on procurement and supplier management module. We have few members who are added in vendor contact list in the following table "vm_vdr_contact" . However access to a General Category to the list of Supplier...
Hi,I have created new holidays schedules, but it is not showing in my update set that i selected before creation.Can anyone know about this?ThanksGaurav Jindal
Hello All, At what point would a change ticket need to be reverted to new in order to change the Planned Start Date (PSD)? I have an employee who's change ticket PSD is now one day off due to unforeseen circumstances. I was speaking to the employee a...
Hi, iam trying to populate lookup select box values based on other field but when i keep javascript function in refrence qualifier function , it is returning all the values but in the logs i can see number of records as 4 only. Does calling script i...
Hello Team,Need help in setting up reference qualifier on 2 different tables. I am writing reference qualifier condition on Problem table and as per the requirement I selected Table as configuration item in reference table and selected conditions as ...
Question for the community..........Are any of you building SLAs for SCTasks resulting from a catalog item/form generating an SCTask to complete the work? I have seen this sceenario create an Incident, but have not experienced the task generation. In...
Hello folks ,i have custom table A which having field as number (Inc0001)and in same form i have make a relationship (relative list) from another custom table B to show its fieldsi want to show table A number filed number(Inc001) in table B so that u...
Hi I am exploring the skills plugin. Could you let me know if it can be configured to allow users to add their skills and levels and if it can be configured for all employees to see and search for relevant colleagues based on their skills and levels...
Please read the Context (Requirement) : My Requirement (Solution offered for requirement) - Solution Offered Problem:- Unable to identify where exactly the solution code line [kb.addQuery('123TEXTQUERY321', query+"*");]needs to be put in the searc...
I have to modify incident list view for ITIL user. How can I do that and capture it in my update set?
HI Team,I am creating template for kb_knowledge table in Templates table (sys_template). I am not able to see "Knowledge base" field in field list. "Knowledge base" is field available in table, so it should be available in list of fields.
Hi team,We have one assignment rule and script include.In assignment rule we are getting some name from api which need to be validate and then we have to set alignments group on incident record.Assignment rule var assignGrp = new SetAssignmentGroup(...
