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Is there a ServiceNow data dictionary or wiki?

Hi ServiceNow experts, I've been trawling the ServiceNow website looking for a page/document that describes the fields associated to a table but have only been able to find pieces of information. I'm after something like this:Field Name:Field Label:D...

SB87 by Tera Expert
  • 3836 Views
  • 4 replies
  • 2 helpfuls

Process email recevied from inactive user

If email is send to servicenow by user which is present in sys_user table but is not active Email recevied from those users goes in recevied-ignored stateHow can we processed those mails

DEV 1 by Tera Contributor
  • 1624 Views
  • 3 replies
  • 0 helpfuls

Resolved! Skipping Inbound Action a suitable GlideRecord not found

I have a custom table called Loaner Request which is extended from Task.I created a basic notification on Insert on the Loaner Request table. We want the customer to be able to reply to that notification, which will update the Additional Comments fie...

Katie A by Mega Guru
  • 16062 Views
  • 27 replies
  • 22 helpfuls

How to check the Encryption settings?

In my SN instance, How and where could I check that which Encryption type (Edge, Encryption support, Database, or Full disk) is configured on my ServiceNow instance? 

superkvi by Tera Contributor
  • 3596 Views
  • 4 replies
  • 3 helpfuls

Retry REST Message in case of failure for GET call (outbound)

using below code I am triggering a REST message through Scheduled job, I want to retry the same REST call if that if the response is other than 200, I want to do it retry 5 times or till the time I get 200(whichever is earlier) wit the interval of 10...

GD11 by Tera Expert
  • 4234 Views
  • 5 replies
  • 3 helpfuls

Resolved! emptying the cart

Hi guys,I want to empty the cart in the self service which have not been checked out withing 7days adding to the cart.As user the cart should be emptied if its not checked out within 7days. Thank you.

Liam T by Tera Contributor
  • 1392 Views
  • 3 replies
  • 1 helpfuls

Resolved! Add a 'User Details' Ribbon to the Agent Workspace

Hi, I was just looking at the Agent Workspace training and it mentions that you can add details about the user as a Form Ribbon - I can't find any guides/advice on how to achieve this.  Can someone help please?

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Dan Brown2 by Kilo Sage
  • 3454 Views
  • 6 replies
  • 2 helpfuls

Resolved! Adding comments on service portal when the Request is created.

When a User Requested something example 'Apple iPhone 13' they have submitted the request. Now if they have any Approval or group Approval. if they have approval on Ritm for the request then it should automatically be added in the comments on the por...

Sushant20 by Tera Contributor
  • 2110 Views
  • 9 replies
  • 0 helpfuls

Resolved! Populate date after 90days using catalog client script

Hello, There is requirement where I need to auto populate the date after 90 days in a catalog item using catalog client script. A field A (Drop down) has an option 90 days. When user selects this option then field B (Date field) should be visible on ...

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Community Alums by Community Alums  
  • 2264 Views
  • 10 replies
  • 3 helpfuls

Audit Log users data

Hi ,  How do we know where to view the audit logs of users on the system. For example if a users status is changed from Active = true to Active = false or something like when their names are changed I would like to see when these things are updated a...

priya17 by Tera Contributor
  • 1859 Views
  • 1 replies
  • 0 helpfuls

Resolved! Open URL in another window in flow designer

Hi All, I have the code in flow designer and that works fine added in the WorkNotes . I need to open this URL in another window. How to do it. var text='Review the Link ';var url = '<a href="www.servicenow.com">'+text+'</a>';return '[code]' + url + '...

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Saib1 by Tera Guru
  • 1470 Views
  • 2 replies
  • 0 helpfuls