Originally, there is no status of cancel in Incident.To cancel, I need to enter the "Cancelled" in the Resolution Code and Cancelled by Caller in the Resolution notes. However, in the current implementation, when I click Resolve botton, certain char...
Hello, I have two fields test1(reference -> user table) and test2(list -> user table). Whatever value is entered in test1, should be copied to test2. Condition is if the previous value of test1 is present in the test2 list, it should remove the valu...
Hi, So I have deleted records in sys_audit_table so my question is can we restored record which was deleted before last 7 days because I have find one blog where it is mentioned that we can only restored records which was deleted within 7 days and we...
Hi, I'm sending an email when ever request item is submitted using flow designer. How to add the default From address here such that when ever the email is triggered it will show @Helpdesk@xx.com.In notification we have this option in advanced settin...
If users cannot create a private tasks nor be able to view a report containing them, is their a particular role we need to add them to? They currently just have the ITIL role. We tested by moving a user into the ServiceNow Admin group and they can ...
Currently we send out Mass Communications via a customized tool within ServiceNow but would like to change that behavior. Curious how others communicate outages and changes to the masses. Do you just use the Outage model on your self service portal? ...
Hi, I am new to ATF testing.Please help me on the steps for creating test scripts in ServiceNow. Thank you.
I have the CSA certification and this is associated with one email. But , now I want to change it to different email. Is it possible?
Hello, I have a catalog item 'Smartcard' with a list collector that has four choices on it. It was originally set up as a multiple choice, and then changed to a list collector and the sys_ID references the multiple choice. This is working fine. The p...
I need to get the week number that 1st week or 2nd week, and the month name and the year . The month name and year i can do it using javascript but i am not able to understannd how to get the week number . Suppose if I run the code now as it is 2nd w...
Currently, I am attaching email to the incident with .msg file extension.To achieve this I have written one script include.It's attaching the email to incident with .msg file but when I tried to open it's showing me error. Here is my script include: ...
HiI know this can be solved with an inbound action (like creating incidents with pre populated fields )but is there a way to auto apply the templates on the Incidents created with particular short description ? guide me
What is the difference between ITIL user and end user. Please tell me in a short way to explain in interview point of view. Thanks
Hi all,We have a knowledge article which is used in more than 1000 incidents. but when I am seeing the "Use Count", it is showing as 0. How it is working? Please refer below screenshots.
Hello! I am wondering how to best confirm that a user's assignment group's group type is certain type. Perhaps this is a custom field on the sys_user_group table my company has added, as I do not see it on my PDI when I went and looked. Thinking I ma...