Hi Community, We want to hide few fields for a catalog item in service portal which we achieved using UI policies but the issue here is after the ticket is submitted in the portal the hidden fields are showing up and the data is showing up if an acti...
In my requirement, service management is the name of catalog item. If the request is closed complete the form should be read only. I tried to use UI policies but, I can't done for service management catalog item alone. So, Please suggest how to make ...
I need help with the BR script or workflow action to delete the approvals on change request.Is it possible to have approvals removed when a change is rejected and sent back to new? Meaning, a change gets approved by someone, then rejected by someon...
Hello, all. I recently setup an advanced reference qualifier on our assignment_group field to return groups that the assigned_to user is a member of. I'd like to further filter that query to show only a specific group type of "itil" and hoping one of...
Hi I would like to understand if it is possible to send back a request (form) to the requester so he can adjust the field? Thanks. Stijn
Hello guys I am trying to download the pdf format but unknowingly I get this error as Uncaught ReferenceError:downloadIncident() is not defined at HTMLButtonElement.onclick did anyone face this issue while working on UI pages?
I would like to write a script that pushes IDs of a specific knowledge bases into an array, taking into consideration that we can have a category, subcategory, subsubcategory etc, anyone can give me leads? The idea is to make some field mandatory on ...
When user is creating a request from catalog item, he is able to edit any field in the task by inspecting and changing the value from HTML code for this particular field The field is read only still he is able to edit the value by changing the value...
I am working on a flow design where I have created a step 'wait for condition'.In that 'wait for condition', I have to check a date time field value is after 45 days as compared to current date.Can anyone please help me out how can I do that. It is u...
I am thinking this was a super simple question to answer, but it seems I can't find the answer no matter how detailed I make my search. We have installed the Jira Spoke in our DEV instance and looked at many articles to configure the spoke. Most of ...
Hello,We have a new requirement from our internal web team. They would like to index our ServiceNow KB articles and then make them available in our website's main search engine. This is so that people can search and find KB articles from our Universi...
Hi All, HTML field images are not attaching in sys attachment record and it is working only when we copy past or addition of images from the HTML filed header.We have some custom UI actions called replay, replay all, and forward while initiating the...
Hi All,I have a requirement to add user to the group automatically whenever the user is selected as manager for the unit's table.Scenario: I have unit's table which has two fields Name and Manager (reference field). So once any unit is created/update...
Hi, I have one catalog item named as xyz which contains workflow name as yz. When user raised a request it will be go for the user's manager approval. In the approval email few fields are need to visible. Approval email is sending for sysapprover ta...
