Dear all, i have a requirement "Create problem ticket (automation) when multiple incident created with same issue". i tried working with business rule, after 'Insert' or 'updated'with the following code but it is not working. (function executeRule(cu...
Hi All, Need to create a custom widget to show the asset table data and computer table data in the ServiceNow portal, kindly help
I am struggling in understanding concepts in of when to use wait-for-condition in workflow and when to use Timer.I want to know more about the difference.
After removing the Related Incident resource configuration in Contextual Search, several search action configurations are also removed. Can anyone explain the reason behind it? Thanks.
Hello Experts, In my story form I have created a UI action to auto create the TEST case (tm_test_case) with some field values which is working fine . My question is how STRY and TMTC records are properly related (automatically) on the related tabs ...
Hi Folks , I want the list of ITIL users last login , who interacted with ITSM homepage only, it means worked on tickets request/incident , visited ITSM incident/problem/changes etc. ,Not including the service portal interaction.Can someone help me w...
Hi i want to set my table reference field to show data in descending form as latest data created first i tried but its now oworking anyone has solution for this how this works?
Hi I have a requirement where I have to copy attachment from catalog item to a particular table. We have a reference field for that table in the catalog item. @Ankur Bawiskar please help me in this
Hi All,I want to pass 3 parameters to in event queue, gs.eventQueue("event name", current, current.assignment_group ,(value1,value2 )); I want to use value 1 and value 2 in notification;
Enabling Agent Status on their Availability in Service Now.Example : When an agent login to ServiceNow. It should show “Available” with Green color, If he works on a ticket it should go to “On-Call” automatically with orange color timer on.. If he st...
Hi, Can we create more than one schedule entry to the SLA schedule ? In the schedule, there is schedule entry related tab. I have added one entry to the schedule.Now I want to add another entry to the same schedule to exclude one specific day. Is it...
Hi TeamI am facing a issue in Phone number field typeI want to display an Error message when the Phone number field allows special characters and spaces. regardsRushikesh
Hello, The priority data lookup rules is not working on the problem table. When the Impact and Urgency are changed, Priority is not updated. It works fine on the incident table but not on the problem table. I checked the tables and saw didn't have a ...
Hi, I have a requirement to show the cost center in the catalog form from the custom table.In the custom table we have only user id.On change of user id in the form cost center should populate.Script include:var requestor_details = Class.create(); re...
Hello, I have a user who cannot see a report on table "change_task", the following error message is displayed: Access to this content is denied based on report_view ACLs.I have checked the report_view ACLs, I have only 2 ACLs the first one requires "...
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