Assigned to > No records to display

Dan Clausen · ‎03-21-2020

Hi,

I'm trying to solve an issue for one of our customers. I'm stuck and need some advice 🙂

When an itil-type group is chosen as Assignment group there is no records to display in Assigned to. The group contains several itil users and type (sys_user_group_type) is 'itil'.

Assigned to's dictionary (task.assigned_to) is OOB:
Dependent on: assignment_group
Simple reference qualifier: Roles is itil

The problem is present for all the tables that extends Task and there is no dictionary overrides for these tables.

If I remove the assignment_group dependency all itil users becomes available in the Assigned to reference field (regardless of group).

How does the 'Dependent on' functionality work? Where should I start troubleshooting? 🙂

Dan Clausen · ‎08-08-2020

Forgot to follow up here..sorry!

The reason for this issue was that I had created a custom sys_user_group reference field in sys_user. The 'Dependent' field did not like that 🙂

View solution in original post

Jeff Currier · ‎03-21-2020

Can the user in question read the Group Member table (sys_user_grmember)? I believe out of the box, only users with specific roles can read that table.

Dan Clausen · ‎03-21-2020

Yes the user can read sys_user_grmember. I am experiencing the issue with my admin user as well.

Ashutosh Munot1 · ‎03-21-2020

Hi,

To be sure, can you check the dictionary overrides for those tables. Is there any issue there.

Is there any custom ACL added on this.

Thanks,
Ashutosh

Indrajit · ‎03-21-2020

Hey Dan,

Refer the below link It might help you.

https://community.servicenow.com/community?id=community_question&sys_id=ebbb4fa1db9cdbc01dcaf3231f96...

Mark Correct and Helpful if it works.

Regards,

Indrajit.