Assignment group is not showing in Task Assessment Details

[Sriram Pusuluri]

Hi Team,

in Task Assessment Details  in dev assignment groups are showing, However in prod assignment groups is showing as empty.

below is dev

prod:

Assignment group is same

for Incidents Assignment group is populating, For Request or Requested Item Assignment group is not populating

@Ankur Bawiskar 

[Dr Atul G- LNG]

Hi @Sriram Pusuluri 

Please check whether group is active in PRD and has the same name as in DEV. Also verify the group type and dictionary of the assignment group, and confirm whether there are any validations based on the group type.

[Sriram Pusuluri]

Hi @Dr Atul G- LNG ,

group is Active in prod, Type is also same. For Dictonary it is showing as Record not found

[Dr Atul G- LNG]

Hi @Sriram Pusuluri 

For Dictonary it is showing as Record not found --> What this mean  mate?

[Dr Atul G- LNG]

For Dictonary it is showing as Record not found --> What this mean  mate?

[GlideFather]

Hi @Sriram Pusuluri,

check if the sys ID in DEV exists in PROD...

Also, check the ACL of the viewer - perhaps they are admin in DEV but non-admin in PROD.

For this, you can use Access Analyser to compare between environments.

Also, try to view it by more users (impersonate or ask a colleague) and/or for another records with a different group. That shall give you some pattern whether NO group is displayed or just some.