Assignment group is not showing in Task Assessment Details

[Sriram Pusuluri]

Hi Team,

in Task Assessment Details  in dev assignment groups are showing, However in prod assignment groups is showing as empty.

below is dev

prod:

Assignment group is same

for Incidents Assignment group is populating, For Request or Requested Item Assignment group is not populating

@Ankur Bawiskar 

[Ankur Bawiskar]

@Sriram Pusuluri 

did you check in list view of that table the assignment group is populated or not?

Did you check the view which is shown to user has that field in it?

what debugging did you do from your side?

[Sriram Pusuluri]

@Ankur Bawiskar It is only showing for Incident table. For Request it is showing as empty.

for Request:

It is not working for Request only

[Ankur Bawiskar]

@Sriram Pusuluri 

did you check that REQ record has assignment_group populated or not?

the database view simply pulls it from that Task based record

If the group is empty in REQ then it won't be shown

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Sriram Pusuluri]

Hi @Ankur Bawiskar 

For Request Assignment group is empty.

[Ankur Bawiskar]

@Sriram Pusuluri 

since that field is empty it might not be shown on form when you open database view record

did you try populating the group and then reload and see if it shows?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏