Assignment group is not showing in Task Assessment Details

[Sriram Pusuluri]

Hi Team,

in Task Assessment Details  in dev assignment groups are showing, However in prod assignment groups is showing as empty.

below is dev

prod:

Assignment group is same

for Incidents Assignment group is populating, For Request or Requested Item Assignment group is not populating

@Ankur Bawiskar 

[Sriram Pusuluri]

For in dev it is showing assignment group for Request table

For Prod it is showing as empty

[Ankur Bawiskar]

@Sriram Pusuluri 

So you need to debug why REQ is not getting with group populated?

check in DEV which BR or logic does that and it might be breaking in PROD

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[Ankur Bawiskar]

@Sriram Pusuluri 

I could see the default view does have the Assignment Group in it OOTB and the task also has it

Not sure why it's not shown on form

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[Ankur Bawiskar]

@Sriram Pusuluri 

task_assessment_detail is a database view which joins 4 tables

are you sure your user has read access to that group field on task table?

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[nayanmule]

Check the dictionary field for the Assignment group if it has any Default values defined or any reference qualifier.

Check if the sys_ids of the groups match or not in dev and prod.

Thanks,

Nayan