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02-22-2021 10:21 AM
Hi All,
As of today assignment group field if being used from the task table. But now i have a requirement if i open incident,problem,sc_request_incident_task_problem_task,sc_task tables open and trying to select assignment group reference icon, it should show assignment groups active true and group tye ITIL
But for Change_request and Change_task tables when user selects assignment group, only it should show the groups type is change
how can i achieve this. As of today all these tables are using assignment group field task table one
Solved! Go to Solution.
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02-22-2021 02:21 PM
There are already some great responses that point you to the correct area to configure for this. I wanted to do a deaper dive and show you how to get the data needed to configure the reference qualifier field of a dicitonary override.
I hope you find this helpful.
https://youtube.com/watch?v=zYi8KhP9SUk
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3 weeks ago - last edited 3 weeks ago
Helpfull!!!
