Assignment group reference qualifier should be diff based on table

sinu2
Tera Expert

Hi All,

As of today assignment group field if being used from the task table. But now i have a requirement if i open incident,problem,sc_request_incident_task_problem_task,sc_task tables open and trying to select assignment group reference icon, it should show assignment groups active true and group tye ITIL

But for Change_request and Change_task tables when user selects assignment group, only it should show the groups type is change

 

how can i achieve this. As of today all these tables are using assignment group field task table one

1 ACCEPTED SOLUTION

John VanBruggen
Giga Guru

There are already some great responses that point you to the correct area to configure for this.  I wanted to do a deaper dive and show you how to get the data needed to configure the reference qualifier field of a dicitonary override.

I hope you find this helpful.

Check out my Consultant's Survival Guide
https://youtube.com/watch?v=zYi8KhP9SUk

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5 REPLIES 5

SNOW_Satya
Tera Contributor

Helpfull!!!