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05-22-2020 04:28 AM
Good Afternoon,
Please can someone advise, I am trying to amend our "Assignment Group" view on our SCTASKS and RITMS to match the same view as Incidents and Changes etc.
Example; This is how the assignment group field displays assignment groups within the incident form:
TThe below screen shot is how the assignment groups are displayed within a SCTASK:
Can someone please advise?
Thank you
Solved! Go to Solution.
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05-22-2020 05:11 AM
Hi Toni,
As suggested you need to create dictionary override for that field and update the attribute
Detailed Steps Below:
1) right click assignment_group and configure dictionary -> shared URL; give your instance name
2) in the related lists of Dictionary Override click new
3) Select table as sc_task
4) Select override attributes checkbox as true
5) in the attributes field add this -> tree_picker=false
URL: https://instanceName.service-now.com/nav_to.do?uri=sys_dictionary.do?sys_id=88ee20604f111200fc11fa218110c7d3
Output:
Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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05-22-2020 04:45 AM
Hello Toni,
This behavior is due to the tree picker attribute. Details here.
- Pradeep Sharma

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05-22-2020 04:47 AM
Also please note this change will be via dictionary override at the sc_task level.
- Pradeep Sharma
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05-22-2020 05:11 AM
Hi Toni,
As suggested you need to create dictionary override for that field and update the attribute
Detailed Steps Below:
1) right click assignment_group and configure dictionary -> shared URL; give your instance name
2) in the related lists of Dictionary Override click new
3) Select table as sc_task
4) Select override attributes checkbox as true
5) in the attributes field add this -> tree_picker=false
URL: https://instanceName.service-now.com/nav_to.do?uri=sys_dictionary.do?sys_id=88ee20604f111200fc11fa218110c7d3
Output:
Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader