Assignment Group View - Incorrectly displaying group hierarchy in TASKS

ToniOxley
Kilo Expert

Good Afternoon,

Please can someone advise, I am trying to amend our "Assignment Group" view on our SCTASKS and RITMS to match the same view as Incidents and Changes etc. 

Example; This is how the assignment group field displays assignment groups within the incident form:

find_real_file.png

TThe below screen shot is how the assignment groups are displayed within a SCTASK:

find_real_file.png

Can someone please advise?

Thank you

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

Hi Toni,

As suggested you need to create dictionary override for that field and update the attribute

Detailed Steps Below:

1) right click assignment_group and configure dictionary -> shared URL; give your instance name

2) in the related lists of Dictionary Override click new

3) Select table as sc_task

4) Select override attributes checkbox as true

5) in the attributes field add this -> tree_picker=false

URL: https://instanceName.service-now.com/nav_to.do?uri=sys_dictionary.do?sys_id=88ee20604f111200fc11fa218110c7d3

find_real_file.png

 

find_real_file.png

 

Output:

find_real_file.png

Mark Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

3 REPLIES 3

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hello Toni,

This behavior is due to the tree picker attribute. Details here.

https://docs.servicenow.com/bundle/orlando-platform-user-interface/page/use/common-ui-elements/refer...

- Pradeep Sharma

Also please note this change will be via dictionary override at the sc_task level.

https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/data-dictionary-t...

 

- Pradeep Sharma

Ankur Bawiskar
Tera Patron
Tera Patron

Hi Toni,

As suggested you need to create dictionary override for that field and update the attribute

Detailed Steps Below:

1) right click assignment_group and configure dictionary -> shared URL; give your instance name

2) in the related lists of Dictionary Override click new

3) Select table as sc_task

4) Select override attributes checkbox as true

5) in the attributes field add this -> tree_picker=false

URL: https://instanceName.service-now.com/nav_to.do?uri=sys_dictionary.do?sys_id=88ee20604f111200fc11fa218110c7d3

find_real_file.png

 

find_real_file.png

 

Output:

find_real_file.png

Mark Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader