Good Afternoon,
Please can someone advise, I am trying to amend our "Assignment Group" view on our SCTASKS and RITMS to match the same view as Incidents and Changes etc.
Example; This is how the assignment group field displays assignment groups within the incident form:
TThe below screen shot is how the assignment groups are displayed within a SCTASK:
Can someone please advise?
Thank you
Hi Toni,
As suggested you need to create dictionary override for that field and update the attribute
Detailed Steps Below:
1) right click assignment_group and configure dictionary -> shared URL; give your instance name
2) in the related lists of Dictionary Override click new
3) Select table as sc_task
4) Select override attributes checkbox as true
5) in the attributes field add this -> tree_picker=false
URL: https://instanceName.service-now.com/nav_to.do?uri=sys_dictionary.do?sys_id=88ee20604f111200fc11fa218110c7d3
Output:
Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Hi Toni,
As suggested you need to create dictionary override for that field and update the attribute
Detailed Steps Below:
1) right click assignment_group and configure dictionary -> shared URL; give your instance name
2) in the related lists of Dictionary Override click new
3) Select table as sc_task
4) Select override attributes checkbox as true
5) in the attributes field add this -> tree_picker=false
URL: https://instanceName.service-now.com/nav_to.do?uri=sys_dictionary.do?sys_id=88ee20604f111200fc11fa218110c7d3
Output:
Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur
