Assignment lookup rule is not working

[Dinesh Kumar C]

Hello folks,

I created one new assignment rule on Incident form and its work fine . But now i am getting confusion on below criteria .

I would like to assign an incident to particular group based on Category type and it should depends on Subcategory type . So i have modified existed Data Lookup Definition   as below .

Defined matcher field defination on only Category type and setter field definition on assignment_group       , and i have created an assignment lookup rule when category is network automatically ticket value populate on assignment_group is network .

Now my query is like this rule in not working when ever i change category type to network its not assigning . So cant we change any field value based on only category type without including Subcategory . And this is the only rule exists on Incident table so no chance or order dependency .

Thanks in advance .

[Michael Fry1]

If changes are made on the form that match a different assignment rule, Always replace determines if the Assignment group should be updated or not.