I have a situation where I'm trying to access 'current.variables.[variable]' from a reference qualifier within a multi-row variable set. There's two fields: Department and Application. The application field is referencing the 'cmdb_ci_service' table...
Hi Experts ,I am trying to create catalog client script for variable creation , i tried number of scripts but did not get any solution Can some one help me on this variable type: Check box1)Hin2)Her3)Ucr variable type: select box1)admin2)itil3)test C...
Please I need help on the following requirements. 1. Whenever we make changes to the Requester field, we want to auto-populate the description field with more of the Requester's information i.e. Requester email, Requester number, Requester department...
Hi, One specific user not able to add attachment on any table inc, req,change,problem. No error but the attachment keeps loading and never completes.
We have a requirement to read attachment values on report. So, after submitting a request for catalog item, we have to read the values in attachment on report Can Anyone let me know how to achieve this?
Hi Community, I have 3 modules created, those 3 modules are visible based on the 3 assignment groups and when user clicks on those views it will open the list view of those respective modules. If user clicks on new on the list view of those modules, ...
So far I have identified two: Table nameDescriptionchange_requestChange request main table ?change_taskTasks linked to a change request (1:*) ? What other ones are there that are important to know? If you could also supply a description that wo...
We have a requirement where we want to send notifications to the Knowledge article author prior to a KA retiring, set at 4 weeks and then 2 weeks and then confirmation of KA having retired.... Is there any OOTB functionality which can help to achieve...
I need to populate the username who created the max no of incidents and min no of incidents along with the incident number.Can anyone please let me know how I can achieve it?
Hello experts, Is there an option to hide the attachment icon depending on the option on the form? Regards
We have a knowledge portal where we want the older version of the article to be printed when clicked on its URL (link) without opening it in the new tab.
I've configured the connection between Cisco DNA Center and ServiceNow. When I submit an update to a device in Cisco, it generates a change ticket in ServiceNow as it should (it's not perfect, but I'm still working on the field mappings). The issue...
Hi All, I am trying to get highest business criticality choice value to set on cmdb hadware,based on relation ship.If any CI is having relationship with multiple application i want to set up Highest value of business criticality to hardware CI.I trie...
Hi All,I have an issue where i need to display message before checkout for catalog items. I need to check if user is trying to submit two different kind of items i.e. Onboarding and offboarding together
I have a requirement to show a list of groups in the assignment group field in sc_task table but these groups should be visible only for a particular catalog item.Is it possible to apply restrictions for a item alone?
