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Resolved! Restrict access to tickets based on assigned group or ownership

Hi,I have a business rule I implemented as we have a group of users outside of out Core IT area that we want to be able to assign certain incident, requests etc to work on.  We didn't want them to have full access to all other items though as no need...

MichaelW by Tera Contributor
  • 4051 Views
  • 4 replies
  • 1 helpfuls

Resolved! Adding tag to a record

I want to add tag to a record while creating a record from a script. Tried to create a tag in the Tags table and used :rec.sys_tags = "c4567bbd97086ad0523cb12ad0532345"; it did not work. Any other ideas?

samadam by Kilo Sage
  • 2833 Views
  • 3 replies
  • 3 helpfuls

Resolved! empty multirow variable

Hi All, i have a catalogue item which contains a multirow field type. this multirow field contains 2 columns. after i submit the request via service portal, i inspect the ritm and the multirow variable is empty. why?  is there anything alse i should ...

Accessibility Features for Fulfillers and on Employee center

Hi Team,We were trying to understand more about the accessibility features from the mentioned link: https://www.servicenow.com/docs/bundle/yokohama-platform-user-interface/page/get-started/servicenow-overview/task/next-experience-accessibility-prefer...

manojattri1 by Tera Contributor
  • 789 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to write a "where clause" in a database view

Hi,  1. After creating a database view , adding the tables you want to combine , how to define where clause?2. How do we know which one to write where clause for??3. For example, see the picture below,- How to judge where to write the Where clause? a...

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vishnumaaya by Tera Contributor
  • 2508 Views
  • 9 replies
  • 6 helpfuls

Error in data collector job

Hi Community, I have a data collector job which is collecting data with an error as below:I checked the system property 'com.snc.pa.dc.max_row_count_indicator_source' value, its 5,00,000.Its collected successfully in dev and test instances. I am only...

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Community Alums by Community Alums  
  • 1833 Views
  • 12 replies
  • 0 helpfuls

midserver error

 ​Afternoon all We are coming across an error when trying to either create or update a user in AD, but only since we upgraded to Yokohama. The mid server is still up and running. The error message is this:  import-module : A device attached to the sy...

Jack62 by Giga Guru
  • 668 Views
  • 2 replies
  • 0 helpfuls

Update script help needed

I am using mid server and using sql authentication to connect to the badge sql server to pull in all the user badge number and update in the user_badge table . The db is having all active cards but the request is to pull the badge changes like when t...

chercm by Mega Sage
  • 499 Views
  • 2 replies
  • 0 helpfuls

Need to trigger 20 approval for 20 types

Hi,I need to design the flow where there is the field of choice type in which 20 choices are there so I have created approval group and added 20 member in the group, now for abc type the approval should go to Rahul and for xyz approval for Rohit, lik...

jyotisaroj by Tera Contributor
  • 455 Views
  • 1 replies
  • 0 helpfuls