I have this issue that affected contact , and requestor fields is showing empty but in the lower environment is is populated map field Opened By to Requestor and Requested for to Affected Contact on task table so that reporting is easier. As of the m...
Hello Support, Our Production instance was cloned into the Testingenvironment. Since then have been gettingInsufficient rights for creating new records: com.glide.processors.soap.SOAPProcessingException: Insufficient rights for creating new records:...
May I know how the each option help us in doing outbound integration with 3rd party with ServiceNow?
I have a requirement to create a custom UI action called "Create Request" button on 'Interaction' record. upon clicking on 'Create Request' button the following action should happen. 1. It should be redirected to the catalog item page in service po...
How many of you are using 'Unauthorized change detection'? How matured is it today?https://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/change-management/concept/unauthorized-change-request.html Couple of years back we saw...
Which tool is typically used by a catalog manager toadminister and configure the service catalog? (Choose 2answers)A. Employee CenterB. ServiceNow UlC. Change Landing pageD. Catalog IJIE. Catalog Builder
Dear Community, I have updated a specific catalog item workflow. The new RITMs are following the updated workflow. How can I restart the workflow with the updated workflow for the previous RITMs. There are almost 18 RITMs that were submitted with the...
HI, I need to create a button to add the data from one variable to another variable. Button name : Add When Add button is clicked then information will be in text box 1 data needs to be moved to text box 2 variable with comma separated. I have create...
Hi all, I have a requirement to create new entry on "cmn_schedule_span" span table automatically via catalog Item and flow. The idea behind this request is to stop SLAs during xyz day and time for a specific location. I am considering to create a cat...
Hi,Can some one please guide me how to create a report for incidents which are closed within two weeks of opened date.Thanks in Advance.
Hello Experts, I have created a onchnage Client script to retu below is my script include: var assignmentAjaxUtils = Class.create(); assignmentAjaxUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, { getAssignmentDetails: function(){...
How to I update the business rule to copy RITM comments to all the TASKs created under the RITM? Current business rule: Copy Comments from RITM to TaskThis only copies the RITM Comment to the first Task . (function executeRule(current, previous /*nu...
Hello Need to filter list collector based on another list collector (both of which are manually created fields) Reference qualifier below works and filters the list collector 'genesys_queues_1' correctly when 'genesys_additional_divisions' variable ...
Hello!I have been attempting to add a notification to the Notification "Bell" area when another ITIL user "@";s another user from a work note. However, I am unsure of the best way to do this via the notifications. Any help would be greatly appreciate...
Hi Everyone, As part of the Xanadu upgrade it is mentioned in the Release notes that for Problem management they have introduced new button/ui action to Re-assess the Problem task from WIP state. (Please refer the below URL). But I didn't find the Re...
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