Hi Folks,We are looking for a solution that allows us to retrieve details related to a Software Model from the alm_license table. Example: when users provide the Software Model details in a form, they should receive all associated information from th...
Hi EveryoneFor one User In Serviceportal when trying to open My Requets tab taking a long time(taking 2 minutes ) to load ,but coming back to My Incidents it is loading quickly. what we observed in this issue is impacted user is having an 800 + reque...
So, I have two Workflows that are giving me a headache. The second is a copy of the first. The first has one Version, Published, but when I open it, it shows "Published (checked out by [me])". Haven't figured out a way to do anything with this one....
HI, I need to link the existing record in location table to the new record when click on Insert & Stay. For instance, I have one record ABC and do little change in the fields then im doing Insert & stay. So now there is a new record ABC2. In that re...
Hi All, My customer wants a sync between operational status and instal staus for all the choice values present. Ex:If operational status changed to retired then install_status should get change to retired and vice versa If install status changes to I...
Does anybody know if you can change the order of the "emojis" in the survey template simile faces? Default is very dissatisfied to very satisfied. I would like them the other way around, from very satisfied to very dissatisfied. I found this artic...
Hi, In Dictionary entry of Author field in knowledge table under Default value tab the Dynamic Default was enabled and value is set as "Sender" . But due to some POC is disabled the checkbox and did my testing but when I was trying to enable the f...
I have a flow attached to catlog item. Whenever im trying to raise a catalog item, my flow executions show that 'Queued'. Please find the attached screenshot. Any help on the issue would be appriciated.
Hi,I am doing the modifications on the OOB service catalog request workflow. I removed price and group approval part from that. I created one catalog from the sc_cat_item table. Another one created from software model record using publish software to...
Please advise if I make someone a Business stakeholder can they view dashboards and if so what else does this role give them access to do? Thanks
Good afternoon.Last time, I had raised a ticket on how to create a Word Cloud Dashboard. Link is below for reference.Link: Solved: How to create a Word Cloud Dashboard from ts_query... - ServiceNow CommunityNow, the issue is, on a particular table, I...
Hi All, I am facing strange issue, i have created a schedule entries where i gave timings as 3 am to 6 am when i see from admin side it is showing 3 am and 6 am but when i see by impersonating and itil user it is showing as 2 am to 4 am. i don't unde...
I have written a notification on problem task table when record inserted or updated.And added condition when problem.priority = critical or high notification should be triggered to 'ABC' group(in the group field selected one group) Notification is no...
Hi Experts, We have a OOTB business rule "Query Users" that checks if the logged in user has admin or user admin role. If the logged in user does not have the roles, then restricts access to the inactive users by addinga query condition in the query ...
We only have ITSM Standard subscription. When taking inventory for asset management, I would like to use a barcode reader or smartphone to scan and enter codes. Is this possible? Is there any guidance for it?