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Resolved! Controlling who has access to survey results

I'm having a hard time managing who can and cannot see assessments and survey results.    If I give a user survey_reader role they can see all surveys but can't see any reports and dashboards.If I give them survey_user role they can see everyone's re...

Mprov113 by Tera Contributor
  • 3518 Views
  • 3 replies
  • 5 helpfuls

Related List not displaying records in Platform View

I've created Related list to show expired "Special Handling Notes" on my case type table intented to show the expired special handling notes created from the following tables "Consumer" / "Contact" / "Account". It is working as expected for the admin...

Priority mapping issue in service portal

Hello Community ,I have this issueI have created a record producer on incident table, when the record created from service portal using the record producer, the priority is not getting updated by using priority lookup rules. I have given correct fiel...

sanathk by Tera Expert
  • 555 Views
  • 2 replies
  • 0 helpfuls

MID Server error after Java update

We recently update Java on our MID servers and now I'm seeing "1 unresolved issue" alert and under issues I'm seeing "AMB client disconnected after connecting".  I have restarted the MID server services but still having issues. Any suggestions would ...

Inbound action script in not working

Hi All, I have created one inbound action in condition I have added mail id from that mail id email and request should be created.Team will collect all the request details and sent collated data to the service now for create auto requestBased on requ...

Request to Modify task_sla Table Access

Hello everyone,I have a requirement regarding the task_sla table. Currently, all fields are read-only, which is expected since only Admins can edit this table. However, I would like to request that the custom field 'Breach Code'(Choice field) be made...

Change revert to new metric definition

Hi,I want to create a metric definition to show the count of number of times, change request has been reverted to new state.  For this i have created a metric definition with type script calculation and created a BR with condition when state changes ...

Community Alums by Community Alums  
  • 309 Views
  • 1 replies
  • 0 helpfuls

Duplicate change numbers created.

Hi Team, We have faced one issue in change management, duplicate change records created when user created a new change by copying it from another change. When we checked in the logs, there was nothing logged in the log related to the duplicate change...

mmr by Tera Contributor
  • 3177 Views
  • 11 replies
  • 0 helpfuls