Hi,I am writing a server-side script in the Change module to complete the Risk Assessment using ATF.When I tried to pass the sys_id from the Click a UI Action step (where the Change record is created), I received the error: "Change record not returne...

Hi all,I am new to ATF and have been automating ITSM flows in our organization’s instance. We have a scenario where we need to create an Incident through the Virtual Agent in the Employee Center portal and perform some validations through the Virtual...

Hi All,I am trying to submit an incident through the Employee Center portal using ATF. To populate the required fields, I used the “Set Variable Values (SP)” step. However, I am encountering the following error:#50102 [SEARCH EVAM] ResultTemplateMapp...

Hello,I am currently working on automating the Change module. However, I am encountering an issue where the change record remains in the New state and cannot proceed to the next stage because the risk assessment must be completed first.I am unable to...

Hi All,I am automating the Change module and trying to complete the Risk Assessment using ATF. I used the Click UI Action step to open the Risk Assessment popup. After that, I used the Set Component Values (Custom UI) step.While retrieving the compon...