Attach a Flow Designer Flow to Record Producer
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-07-2019 04:10 PM
I've created a new record producer, and instead of scripting the values to populate the fields on the incident, I created a flow in Flow Designer to it. The problem I'm having is, how do I attach the flow to the record producer. Catalog task has a tab called Process Engine, and the record producer does not. I didn't see on where I could add it in the form designer either.
Any help would be appricated.
Thanks!
- Labels:
-
Incident Management

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-07-2019 06:08 PM

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-07-2019 06:25 PM
one more point i would like to add here, i doubt here attaching the flow on record producer will going to work.
OOTB you can not add your custom flow for record producer, if you see the reference qualifier added on flow field , that indicates in reference field it will only select flow related to service catalog. i would suggest here if you wanna run your flow then trigger it on table level
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-10-2019 05:36 AM
I tried adding “Flow” to the page before I put the post out, but it could not find the flow I created.
Thank you for confirming Harshvardhan this could not be done. Now I can move forward with the script to populate the incident fields.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-01-2020 10:10 AM
I know this is a bit old, but I thought I'd reach out.
I'm running in a New York instance and have added a flow to a record producer and it is working just fine.
As per previous posts, you add the 'Flow' field via 'Configure - Form Design', then you can tell the producer which flow to use.
In the Flow, the trigger is Incident Created. In my example below I then updated the incident fields and grabbed the Catalog Variables found on the producer. You will then see all the variables as pills on the right-hand side to use throughout your flow.
I still find scripting easier, but the job I have atm dictates we must use the Flow Designer.