Attachment Dialog is Displaying "Encrypt with Module" Dropdown

ParkPants
Tera Contributor

Hi all,

 

We just had a user report this to us. The attachment dialog is displaying a "Encrypt with Module" dropdown that we do not want to expose to the end user. I cannot figure out where to go to hide this element.

 

Thanks in advance.

Untitled.png

 

2 REPLIES 2

Mike_R
Kilo Patron
Kilo Patron

I've never seen this before. Are you using edge encryption or some other additional encryption?

In general, that attachment modal is a UI page called "attachment". You can take a look at the UI page here to see if it gives you what you're looking for:

instanceName.service-now.com/nav_to.do?uri=sys_ui_page.do?sys_id=b1b390890a0a0b1e00f6ae8a31ee2697  

Kim Sullivan
Tera Guru

Figured out the solution - see my post here: 

Solved: Re: Forced encryption on attachments - ServiceNow Community