Searching Within A Specific Knowledge Base

[Keigan Smyczek]

I am wondering if there is a way to set up Knowledge to allow a user to search for an article within a specific Base. When a user accesses our knowledge portal they are only able to search through all articles all at once and then have to filter after the search. Ideally, once a user has selected a Base, the search would only be performed within the Base.

For example, let's say we have 5 bases with 100 articles each. If a user selects Base A and then types a keyword into the search bar they are met with all 500 articles from across our bases, rather than a priority list created just from the 100 articles within the base.

Perhaps this is a simple fix or maybe just a fundamental flaw of Knowledge, but any help is welcome. Preferably a non-custom option would be best. Thank you!

[sushantmalsure]

This is OOB Behaviour to search across all the bases.

If you want to restrict the search to specific knowledge base then you can update same in following property:

https://<instance_name>.service-now.com/cxs_res_context_config_prop.do?sys_id=c08f7313c33221003d2ae2...

Now to make it dynamic, I do not see any OOB option unless you customize it at portal page widget