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BPMN Support

I had inadvertently created a forum post a few weeks back: Business Process Model Notation (BPMN) XML Workflow Imports/Export with respects to BPMN support in Service-Now in the wrong area of these forums. When working with a mature enterprise, most ...

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  • 3543 Views
  • 1 replies
  • 0 helpfuls

CI Relationships - Parent or Child?

I'm really having a hard time agreeing with the out of the box influence for relationships. To help explain, let me create a very simple example where A is on B. When you remove A, B is affected, but when you remove B, A is not affected.The way the d...

gaidem by ServiceNow Employee
  • 2100 Views
  • 2 replies
  • 0 helpfuls

POP3 polling interval

Hi,we are using our own Mailserver for integration and it works fine. However incoming mails get collected by our instance only once every 15 minutes. This is not adequate for the scenario here and we need to have it collect emails more frequently. W...

ctu1 by Giga Expert
  • 1823 Views
  • 4 replies
  • 0 helpfuls

Upgrading P3/P4 to high priority

When a P3/P4  is upgraded  to a P1/P2, new notifications need to be issued. It needs to act the same as a ticket that was originally created as a P1 or P2. How can I ensure that this happens. Everything is already in place for the originally created ...

slalbiharie by Kilo Explorer
  • 2180 Views
  • 2 replies
  • 0 helpfuls

Time tracking in Service-Now?

We're currently using a product called Journyx for time reporting, and I'm not a big fan of it. Basically, all we want to collect is how much time did a person or group spend on a project or operational task in a given week, and then report on projec...

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  • 4008 Views
  • 8 replies
  • 0 helpfuls

Pop Up window to confirm and also used to update a record

I am trying to create a script for Pop Up window to confirm and also used to update a record. Basically I want this script on the sc_task table to be an on submit so that it will pop up ok/cancel box and If they select ok, it will update a field on t...

SteveS by Kilo Expert
  • 1553 Views
  • 2 replies
  • 0 helpfuls

Import Attachments / upload documents with import set

I am migrating an application from a different system into Service-Now. I have created the application in Service-Now, and I am using the file upload functionality so that users can add attachments to records in the application. Now I need to import ...

bfletcher by Kilo Contributor
  • 4584 Views
  • 2 replies
  • 1 helpfuls

Workflow Condition on Catalog Task

Hi,I would like to have a condition in my task based on the close state of the task.If the task is close complete I would like to continue the workflow normally, however, if the state is "close incomplete" or "close skipped" I want to end the workflo...

koxon by Kilo Explorer
  • 3823 Views
  • 7 replies
  • 0 helpfuls

How to get user info in inbound email action script?

With inbound email actions all the wiki information suggests doing something such as: current.caller_id   = gs.createUser(email.from); This is great because it assigns the incident to the user the email came from. What about additional user contact...

sherman_1206 by Tera Contributor
  • 3104 Views
  • 3 replies
  • 0 helpfuls

gs.getSession().isInteractive()

Could somebody tell me how does work the next instruccion: gs.getSession().isInteractive()

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  • 19255 Views
  • 4 replies
  • 1 helpfuls