Hi Team,
I found one question in ITSM dumps makes me some confusion. The questions are provided below. I want to clarify the correct answer to learn. Please anyone help me. :
1
A tester reports a bug. because they submitted a known error article from a problem record, but it is not visible from the known error database. What could be the cause of it?
a) user criteria on KB is incorrect.
b)The problem management Best Practice - Madrid - knowledge integration plugin is not activated.
c)article is in draft state
d)tester is not impersonating as itil user
I am confused with option A or B?
2.
A change user complaints that using preapproved tab, they have to search through many options to find Reboot Windows change. For their convenience what would be the easier way?
a)using pin feature
b)make as favorite.
c) use keyword search.
d)drag change title to navigation pane.
Please suggest the correct answer. Thanks!
