Attachment Link in Service Portal

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Arun87
Giga Contributor

‎06-28-2022 06:11 AM

Hi,

We have created catalog item and we have used attachment variable to attach the attachment while creating request in ServiceNow. Once the request is submitted approver is using service portal to approve the request but he is not able to see the attachment which is attached while creating the request. Could anyone help me how to download the attachment from the variable in Service Portal.

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to Arun87

‎07-10-2022 09:38 PM

Hi,

Glad to know that my approach worked to show the attachment in portal view.

You can only upload 1 file in attachment variable then how can multiple files be attached?

Your question was around copying the file from attachment variable to approval record for which the solution I shared has worked.

Please mark my response as correct & close the thread so that it benefits future readers.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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Angelo Paulo Ad
Tera Contributor

‎01-10-2023 06:39 AM - edited ‎01-10-2023 06:41 AM

Hello, is this possible without copying the attachment to the approvals form?

 

I have the same requirement, but we cannot copy the attachment from the requested catalog item to the approval

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