Attachment mandatory script in UI policy.

[Balaji3]

Hi Techies,

I need help on coding part.....

i need script for attachment mandatory through UI Policy for my custom application when user raise a ticket for servicenow Quebec release.

Thanks in advance.....!

Regards,

Balaji

[Balaji3]

can you pls share the code if you have handy.

Regards,

Balaji

[Murthy Ch]

Hi balaji,

dont write UI actions

try the above on submit() client script.

Thanks,

Murthy

Please mark my answer correct/ helpful if its solves your query..

[Balaji3]

Hi Murthy,

i wrote below code in client script onSubmit type.

function onSubmit() {
//Type appropriate comment here, and begin script below
var cat_id = g_form.getValue('sysparm_item_guid');
var gr = new GlideRecord("sys_attachment");
gr.addQuery("table_name", "x_inem_rfc_table"); //My Table name x_inem_rfc_table
gr.addQuery("table_sys_id", cat_id);
gr.query();
if (!gr.next()) {
alert("You must add an attachment before submitting this request.");
return false;
}

}

But getting below error message.

"Error MessageSubmit canceled due to a script error - please contact your System Administrator"

[Murthy Ch]

HI balaji 

Sorry for confusing 

please try this

hope it helps you for sure.

Its working for me...

PFA

Thanks,

Murthy

[Balaji3]

Hi Murthy,

getting this error again "

MessageSubmit canceled due to a script error - please contact your System Administrator

".

First rectangular is my condition means if urgency is 'Expedite it should attach 2 attachments if 'Routine' it should attach one attachment.

Second rectangular is the code which you suggested to me.

Regards,

Balaji