Attachments are missing on RITM tickets if users responded via email

Byron Plant
Tera Contributor

‎04-14-2025 04:02 PM

Hi everyone

 

We have an issue where attachments are missing on RITM tickets if users responded via email. Is there a way to ensure that when a user responded to an email and add attachments, the attachment will be added on the RITM tickets?

 

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Ankur Bawiskar
Tera Patron

‎04-14-2025 08:07 PM

@Byron Plant 

is that an OOTB inbound action on RITM table?

share some screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

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