Attachments are missing on RITM tickets if users responded via email
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04-14-2025 04:02 PM
Hi everyone
We have an issue where attachments are missing on RITM tickets if users responded via email. Is there a way to ensure that when a user responded to an email and add attachments, the attachment will be added on the RITM tickets?
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04-14-2025 08:07 PM
is that an OOTB inbound action on RITM table?
share some screenshots.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader