Auditing License usage

[jjarka]

I am relatively new to ServiceNow and have been asked to audit the number of licenses to see what we realistically need.   I used the Access role detail view and the user report that I created but have found some differences.   For example, in my report I looked to see who had either opened an active Incident, Req, or Change record and who had assigned Active Incident, Req or Change records.   The problem is there are some people who run reports and don't really update or open records at all. Then we have users who just approve change requests and don't create or work changes.  

Is there a report that I am missing that shows all activities by users, their roles, and maybe the frequency of usage?   I want to be able to run a report to see if those licenses we have purchased are truely needed or do we need to implement some processes for creating change records, or how many people can actually run reports.  

Thanks for your help.

[Mike Patel]

You can use ServiceNow Share

[mishu1]

Hi,

You can also use an out-of-box application by the name- "Subscription Management" to track the number of licenses which are being currently used in your Production Instance. However this application might not yield desired results on your sub-production Instance.

For more details on this application, please navigate to- https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/subscription-management/reference/subscription-management-landing-page.html

Alternatively, you can also place a request via your ServiceNow's Account relationship manager or by placing a request on your HI Instance and they shall send a quarterly report on the actual license usage report of your Production Instance.

Regards,

Mishu

Please mark this response as "Helpful", if in case it has resolved your query. 

[Mike Patel]

This question was asked 2 years ago. There was nothing like Subscription Management back than.

[mishu1]

It was introduced on the Geneva version, which was out by December, 2015. 

Regards,

Mishu

Please mark this response as "Helpful", if in case it has resolved your query.