Hi, We have created a catalog item. Users have to upload the excel sheet in the attachment before submitting the request. Once request is submitted , it will validate the excel and child RITMS will be created . Note: number of user records in the exc...
We are planning to migrate two ServiceNow instances within the same organisation, both primarily used for ITSM and CSM. We will be migrating data from instance A to instance B. Although there are many posts on this topic, I am looking for some struct...
Hi ,I need a fix script implemented to check if the tasks are closed complete/incomplete and move forward to close the respective RITM and Request ? Thank you.
I am exploring options for a password storage solution. I observed there are 2 data types PasswordPassword2I was unable to find any documentaion on this. Has somebody used these fields or built a solution for password storage?Interested to hear any l...
Hey all. We have our INC SLAs set up and notifying; I was able to customize that without issue, but I'm trying to apply the same practices to the RITM list and I realized I have a couple of actual scenarios to SLA: RITM is opened with 0 approvers; im...
We have recently installed the KCS plugin at our location, and are trying to get out KB set up. However, we noticed that the create knowledge feature isn't available until an incident has been resolved. Our issue with this is this only gives us 7 day...
We have recently installed the KCS plugin at our location, and are trying to get out KB set up. However, we noticed that the create knowledge feature isn't available until an incident has been resolved. Our issue with this is this only gives us 7 day...
Helloi I have a request from a client they have an existing dashboard with widgets etcthey want to add a TAB which lists urls/hyperlinks to internal wiki sites etc (non ServiceNow tables) these urls/hyperlinks all users can get to once clicked..I hav...
Hi,Greetings for the day!We have a reminder notification which is sent when an event is fired in a workflow of SLA definition. The notification is sent to the caller and it is there in the email logs with type as "Sent" and target is not empty but we...
Hi Teamwe have a requirement , if any CI's that get added or removed from affected CI related list of child task(change_task) same needs to be added or removed from parent request (change-request) both should be in synchow can we implement this can a...
Hi ServiceNow experts,I want to hide particular RITMs and SC tasks created from the specific catalog items (abc1,abc2,abc3,abc4,abc5) using the Query Business rule.I am able to achieve the Group functionality, below is my script. but i am not able t...
Hi folks,I have a date/time variable in my catalog item. I want to compare it with business hours. If it is equal to business hours approval will be triggered if not something else. I have a schedule created in schedule table but i am not sure how to...
We now have a business need to make sure all new Manufacturer records are in the global domain. Currently the records is created in the domain of the person creating the record. Other than that, the manufacturer record is sent to the default domain...
I've been working on creating a database view for software approval requests. I'm trying to specifically report on request item approvals (regardless of state) for Software Requests. Can someone help me if there something I need to fix with the dat...
I'm looking to create a report for our IT Operations director that will show how many tickets are "worked" by an IT agent or analyst. Reporting on the number of tickets created or resolved is easy enough. However, we're looking to account for those t...
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