Mandatory the attachment
Hi Team, Based on the assigned group need to do attachment should be mandatory. If any known's could you pls help me on this
Forum Posts
UI action visibility
there is a UI action - "Request PIR" on change form which creates a problem and problem task record when clicked. Now i want to hide this UI action link when there is already a problem record attached to change record. This related link should only b...
Send Survey link to external users through email
Hi Community, I have a checkbox variable and vendor email (external emails) on the catalog task. If the assignee checks the checkbox to true and saves the form, I need to trigger survey to email in the vendor email variable through notification and w...
How to handle duplicate locations ?
Hey everyone, We have few duplicate locations that are being used in user table records. We want to make the duplicate location inactive and also update the duplicate location with original location in user records. Should I manually go to duplicate ...
write client script which runs when save as draft button is clicked on service catalog
Save as draft was introduced for catalogs from washington DC upgrade. My requirement is to clear the value of the field when this button is clicked. How to achieve this?
Need help with the customization of Widget with button.
Hi Everyone, I have requirement to create a custom button "Subscribe all Business Services" on "services_status" portal page.Similar to the OOB "Subscribe to Updates" button available on each individual business service when opened as shown below scr...
either caller or assignment group members only to see incidents if it is assigned to specific group.
I would need to allow either caller or application development group members to see the incidents only when incident is assigned to Application Development group. @Community Alums ,@Dr Atul G- LNG
I am not able tp edit the widget "Copy of Walk-up Check-In"
Hi All, I have clone Walk-up Check-In widget after that i have created the pages and insert the Copy of Walk-up Check-In but i am not able to preview or not able to see page designer . I am not able to edit the widget or not able to preview the ...
Send service survey every ticket closure
Hello experts, How can I configure a survey to be sent to a user every time their requirements are completed? At the moment, only the survey is being sent when your first requirement is closed, but in subsequent requirements, it cannot be sent. Th...
Resolved! Catalog item
Hi,I have 2 list collector variables called 'select pc' and 'selected pc' (selected pc is hidden in catalog form and visible in task) now my requirement is what ever i select in 'select pc' variable in form it same should be visible in 'selected pc' ...
location is empty showing in kiosk in Walk-up - Location kiosks
HI All, Can anyone help me why the location showing empty Walk-up - Location kiosks.module name : walkup experienceThanks ,Chandan
Automated report extraction from servicenow to shared folder
Hi, We would like to extract the reports from service now instance and transfer the reports to shared folder in specified path automatically, any idea or help would be appreciated.Thanks.
Customer Satisfaction Survey - Tracking response to feedback
Version in use: WashingtonHi, Service Now Community. Like many in the community, we have customer satisfaction surveys triggered upon the closure of incidents and Requests, and we review the survey responses and associated feedback regularly.In some ...
Resolved! Rename Department to Supervisory Orgs
We have a request to rename the Department Table to Supervisory Orgs to better align with Workday.What would be involved in renaming the cmn_department table?
How to calculate average time taken from open to closed incident
Dear Community, I am trying to create a report which will show the average time taken to resolve the ticket, this will calculate the actual time taken from open to close the ticket. in order to achieve this i have created 2 additional fields on is cu...
