Auto close Incidents after 14 days?

[Karlie]

Looking for the best way to auto close an Incident after 14 days of being in the state of awaiting user info. We started doing it with an incident inactivity monitor and put the reset conditions to have the incident state be closed. That is not working. Does anyone know what the reset conditions are supposed to do on incident inactivity monitors? Thanks!

[Alberto Consonn]

I think you should play a bit to find a proper query, then my solution will work fine.

Let me know if you will find a way.

Thanks

Alberto

[Prateek kumar]

1.You would need a custom date field that captures the date and time once the state is set to Awaiting user info.

2. Capture the date and time value using a BR.

3 Based on the duration(calculate 14days) query all the incidents and run a scheduled job daily to change the state to Closed.

Hope this helps