Auto-Close Knowledge Feedback Tasks

[Roy Barclay]

I am trying to create a scripted enhancement in ServiceNow to Auto-Close Knowledge Feedback Tasks (KFTs) after 5 Days in "Resolved" State

Script I have generated thus far:

var kft = new GlideRecord('kb_feedback_task');

kft.addEncodedQuery('state=4');

kft.query();

while (kft.next()) {

    var date = gs.nowDateTime();

    var dur = gs.dateDiff(kft.u_resolved, date, true);

    var convertsecondstodays = parseInt(dur) / (60 * 60 * 24);

    if (convertsecondstodays >= 5) {

        kft.state = '10';

        kft.active = false;

        kft.update();

    }

}

Any assistance or recommendations that you might have would be greatly appreciated.

[Anil Lande]

Hi,

You can use below logic as well.

var queryTime = new GlideDateTime();
queryTime.addDaysUTC(-5);
var kft = new GlideRecord('kb_feedback_task');
kft.addEncodedQuery('state=4');  // 6 is resolved as per OOB setup
kft.addQuery('u_resolved_at', '<', queryTime);
kft.query();
while (kft.next()) {
        kft.state = '10';  // 3 is closed as per OOB setup
        kft.active = false;
        kft.update();
}

[nidhi_Community]

Hi  @Anil Lande 

when I this script it's closing incident next after resolved while I am using addDaysUTC(-5) and same script