Auto Close Resolved Incidents after certain amount of days

Sai P
Kilo Contributor

There is a requirement where resolved incidents have to closed automatically after 14 days. 

1 ACCEPTED SOLUTION

Chandra Sekhar6
Tera Guru

There is a system property for auto closing resolved incidents

"glide.ui.autoclose.time"

Change the value to 14

 

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2 REPLIES 2

Chandra Sekhar6
Tera Guru

There is a system property for auto closing resolved incidents

"glide.ui.autoclose.time"

Change the value to 14

 

Dan H
Tera Guru
  1. Navigate to System Properties > System.
  2. Go to Number of days (integer) after which Resolved incidents are automatically closed.
  3. Set the value to the number of days you want to wait before closing a resolved incident. For example, set the value to 14 days.

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Please mark my answer as Correct/Helpful based on impact

Regards,

Dan H