Auto Close subsequent Change Tasks when one change task is cancelled

simonberger · ‎01-17-2018

Hi, I'm struggling to compile a Business Rule script for a scenario I need. When I have multiple change tasks, if I close/cancel one of them I need to then auto close all of the others within the change request as well, with a specific reason code that is showing in a drop down list of a custom field.

So for example, I have 4 change tasks called:

Implement change

Inform CAB

Restrict capabilities

Control output

If within the 'Implement Change' task I close or cancel it, it should auto close the other three and select a closure code from a drop down field list that Ive created as a custom field.

I know how to auto close tasks if the change request is cancelled using a BR with a glide record and referring to the state record reference, so I presume its something similar?

I'd like to know how to set this please...

EashVerma · ‎01-18-2018

Hello Simon,

To work on this, please write a Business Rule with Before and Update checked, select the advanced option and give condition in when to Run as " State changes to Closed" or as per the requirement.

In the advanced tab, write the following code:

(function executeRule(current, previous /*null when async*/) {

// Add your code here

var gr = new GlideRecord('change_request');

gr.addQuery('number',current.change_request);

gr.query();

while(gr.next()){

gr.setValue('state',3); //3 is the state for closed in my instance

gr.update();

}

var gs = new GlideRecord('change_task');

gs.addQuery('change_request',current.change_request);

gs.query();

while(gs.next()){

gs.setValue('state',3); //3 is the state for closed in my instance

gs.update();

}

})(current, previous);

It should work, if not, please let me know.

View solution in original post

simonberger · ‎01-19-2018

Sorry I don't understand how or where the closure type of 'Cancelled by Implement Task' would be factored into that section of the script?

EashVerma · ‎01-19-2018

Basically, I have used state as your u_closure_type and 4 is the state for Cancelled by Implement Task.

simonberger · ‎01-22-2018

OK yes that has worked. Thank you