Auto Number is not working for a Extended Table(GBS) from the Task Table

[kavitha_cr]

Hi All,

I have created a new table called "GBS Case" which extends from the Task table like below.

After that I have added few fields which are required for the new table. But when I try to create a new record in the GBS Case table, it is not taking the auto number in the Number field which is like below.

I'm not sure how this can be achieved for a extended table.

Can anyone please guide me on this. Also please let me know if there are any key points that needs to be remembered while extending a table from the Task table.

Thanks in Advance,

Siva Jyothi.

[Sebastian L]

Hi,

you can look at the following documentation. Then you can also provide a meaningful prefix for your table!

https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/field-adminis...

[Voona Rohila]

Hi @kavitha_cr 

Navigate to 'Number Maintenance' table and check if the table has auto numbering or not.

If there is no record then create a new record here with prefix and number of digits.

https://servicenowguru.com/tag/number-maintenance/#:~:text=The%20number%20maintenance%20module%20all...

https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/field-administratio...

[Ankur Bawiskar · Accepted solution]

@kavitha_cr 

you can configure the table and give the prefix; just like incident table or problem table

1) configure table

2) Under Controls section give the prefix

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@kavitha_cr 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.