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Resolved! Enable email client on Request/Requested Item

Has anyone enabled the email client on the Request/Requested Item form(s)? We are in the process of developing or Service Catalog, but analyst want to be able to send email using the email client like they do on the Incident form. Thanks! Favian 

favian1 by Kilo Sage
  • 3516 Views
  • 2 replies
  • 1 helpfuls

Service Catalog Request API

Hi Gurus   Have a little bit of questions here and hopefully i can get some clarification. Is there a way to trigger a Service Catalog Request through API?? Ive tried searching in the community and i cant seem to get the answer i am looking for. I ha...

Reich1 by Kilo Explorer
  • 1568 Views
  • 2 replies
  • 0 helpfuls

Resolved! How do I change a reference field to a multi-select field?

All, I am attempting to change the 'Change Source' field on Change Requests to be a multi-select field to accommodate cases where the change source of a change request has more than one task type. Thus far I have tried to change the Type of change so...

javis by Giga Expert
  • 4202 Views
  • 5 replies
  • 8 helpfuls

Resolved! Can we query substring value with a field value in GlideRecord

Hi All, We had a requirement on Email to ticket Integration. Here, we have to assign the ticket to a assignment group based on the substring in the email subject. Ex: LCI1 Job NTM6839W (JOB09692), has failed @ 06:08:10 19 Mar 2018 Here, "NTM" is cons...

amanimogili by Kilo Contributor
  • 4032 Views
  • 7 replies
  • 0 helpfuls

iCalendar Invites from Change Tasks

We have iCalendar invites working in our environment, which will send an Outlook Calendar invite to our Change Managers and Implementers assigned to each Change Request. For larger changes, I am attempting to put the same iCalendar invite on implemen...

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geeerard by Giga Guru
  • 1315 Views
  • 1 replies
  • 0 helpfuls

Service Portal- Incident Category and Subcategory

All,I had a previous thread that was somewhat relative to my current issue: Record Producers in the Service Portal- Not Functioning Properly (Client Script Issue)   In the Service Portal I had difficulty setting up Incident subcategories to be depend...

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Marques2 by Tera Expert
  • 4208 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to give relationship between incidents and problem table ?

hello everyone,Need your suggestions very badly. I have to relate incident and problem like,in the problem form i have to get incidents in the related lists and vice versa. I am creating an application in the studio. i have created the respective tab...

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venkataci by Kilo Contributor
  • 3458 Views
  • 8 replies
  • 2 helpfuls

How to override a task UI action with a scoped UI action?

I have this scoped app, and have made a table with a UI action. There is a UI action that is made for the task table with the exact same name, 'Assign to me'. As there is a field in my table which inherits from the task table, that means I have two '...

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F_8 by Tera Contributor
  • 1325 Views
  • 7 replies
  • 0 helpfuls

What are the processes to retire existing configuration item and updation should be reflect into Asset (alm_asset) and CMDB (cmdb_ci) ?

Hi All,   Quick response will be appreciated. There are two requirements and I am looking for end to end process flow as per best practice of SNow.   1. Users raise an request to Asset Management team through Service Catalog  to retire the CI. Approv...

Once hit on Link need to redirect to Outlook mail

Hi All, I need to amend link, once hit on that link need open in Outlook mail , is it possiblie.   I have an idea for gmail to open via web , https://mail.google.com/mail/u/0/?view=cm&fs=1&to=askcompliance@gmail.com&su=SUBJECT&body=BODY&tf=1 ....... ...

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