ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

I want to create a new record using a workflow

Using a workflow, I want to create a new record on a table. However, this is creating multiple records. In addition,I would also like to create a new record related record in the related table of proc_po_item.var gr = new GlideRecord('proc_po');gr.qu...

lexy by Kilo Expert
  • 5446 Views
  • 17 replies
  • 5 helpfuls

Resolved! Assignment Group Tree Picker showing Non-Assigned groups.

Hello,My Assignment Group field Tree Picker view from the Incident and Change tables is only showing assignable groups (right image/2nd image).   However the exact same field from the Task table is showing all available groups within the Tree Picker;...

task.jpg Incident.jpg

Resolved! How Can I Hide the (Customer visible) Tag on Additional Comments

I'm looking to take that tag off of additional comments within incident_task.   The way I have the tasks set up, notifications via incident_task.additional_comments only go to the task level watch list. Some of my resolvers aren't using additional co...

johnfeist by Mega Sage
  • 2916 Views
  • 2 replies
  • 2 helpfuls

Transform script log update

Hi,I need help with the transform script logs. Currently I am updating a bulk of assets and I need to put in logs to check.I need logs to check which assets have been updated and which assets have not been updated in the transform.Any suggestions are...

rog by Giga Contributor
  • 4853 Views
  • 14 replies
  • 1 helpfuls

Resolved! How do we set email notifications for SLA warning and breached ?

Hi All,I have created a SLA workflow and attached it to response and resolution times of newly defined SLA's.The workflow is working as intended and I'm receiving notifications when the incident is assigned to a group and the assignee. However, I'm h...

UJC1.PNG UJC2.PNG UJC3.PNG UJC4.PNG
Jagadish10 by Mega Expert
  • 11742 Views
  • 15 replies
  • 3 helpfuls

Single Sign On (SSO)

Hi Community,We are planning to do SSO implementation sometimes end of the year. Currently users are authenticated through Active directory.Has anyone implemented SSO using Active directory? Do i need to have ADFS to implement SSO? Is there any easy ...

Ak Islam by Giga Contributor
  • 3840 Views
  • 5 replies
  • 2 helpfuls

How can I prevent the state on an incident from changing to In Progress when it is assigned to an individual from the incident List view.

I'm brand new to ServiceNow, we haven't even gone live yet, so please be patient with me.    I'm trying to find where I can change some setting so that when incidents are assigned to a user from the list view the status of the incident the state to r...

Resolved! Change: Mark Fields required but allow updates

I have a requirement to make certain fields mandatory but allow updates to other fields without fulfilling the mandatory field. Example: Risk and Impact field is mandatory before it can move to the approval state but need the field to be highlight so...

keithcox by Giga Expert
  • 1311 Views
  • 4 replies
  • 0 helpfuls

Indexing in Glide Record

Hi All,I was working on a script, and I am facing difficulties in looping through the result set. PFB codevar stageUsers = GlideRecord('sys_user');stageUsers.addQuery('u_first_name','CONTAINS','test');stageUsers.query();var userArray = [];while(stage...

gowthams1024 by Kilo Contributor
  • 1906 Views
  • 6 replies
  • 3 helpfuls

Restrict Changing of Priority

Hello All,I am not very well versed in scripting at all and I need some help from the community.I am trying to restrict the lowering of a priority on incident tickets by technicians (which increases the SLA).I have created a role that I will assign t...

priority script.PNG Priority error.PNG
briansoucie by Kilo Contributor
  • 2365 Views
  • 7 replies
  • 1 helpfuls

Inactive/unpublished knowledge articles in global search

Hello All, We are facing some issue with the Global Text search.  Inactive/unpublished knowledge articles are showing up in global search when we give the exact KB number. Ex KB00000 if i search from global text search even if the article is inactive...

Moving Related Links section on a form

I see from other discussions that the Related Links section is always at the bottom of a form. I have Related items and Activity displayed on my form and would like the tabs for related links to be above these two sections. If this is not possible, i...

khonegger by Kilo Explorer
  • 2474 Views
  • 4 replies
  • 1 helpfuls