Hi Gurus Have a little bit of questions here and hopefully i can get some clarification. Is there a way to trigger a Service Catalog Request through API?? Ive tried searching in the community and i cant seem to get the answer i am looking for. I ha...
All, I am attempting to change the 'Change Source' field on Change Requests to be a multi-select field to accommodate cases where the change source of a change request has more than one task type. Thus far I have tried to change the Type of change so...
Hi All, We had a requirement on Email to ticket Integration. Here, we have to assign the ticket to a assignment group based on the substring in the email subject. Ex: LCI1 Job NTM6839W (JOB09692), has failed @ 06:08:10 19 Mar 2018 Here, "NTM" is cons...
I made a relationship between parent_table and chile_table,how can I get the parent sys_ id in the form of child_table?
When logging in through side door I receive a page not found error once i'm logged in. My dev instance was just upgraded this past weekend from Helsinki to Kingston, so i'm not sure if that had anything to do with it. But this is the URL for the pa...
We have iCalendar invites working in our environment, which will send an Outlook Calendar invite to our Change Managers and Implementers assigned to each Change Request. For larger changes, I am attempting to put the same iCalendar invite on implemen...
All,I had a previous thread that was somewhat relative to my current issue: Record Producers in the Service Portal- Not Functioning Properly (Client Script Issue) In the Service Portal I had difficulty setting up Incident subcategories to be depend...
hello everyone,Need your suggestions very badly. I have to relate incident and problem like,in the problem form i have to get incidents in the related lists and vice versa. I am creating an application in the studio. i have created the respective tab...
I have this scoped app, and have made a table with a UI action. There is a UI action that is made for the task table with the exact same name, 'Assign to me'. As there is a field in my table which inherits from the task table, that means I have two '...
Can any one please explain about fields in Change Management. What is - Plan Start Date, Plan End Date, CAB date, CAB Required, CAB Delegate.
1.if i uncheck the: Run BusinessRule check box what will happens 2. what is "Enforced Mandatory" field
Hi All, Quick response will be appreciated. There are two requirements and I am looking for end to end process flow as per best practice of SNow. 1. Users raise an request to Asset Management team through Service Catalog to retire the CI. Approv...
Hi All, I need to amend link, once hit on that link need open in Outlook mail , is it possiblie. I have an idea for gmail to open via web , https://mail.google.com/mail/u/0/?view=cm&fs=1&to=askcompliance@gmail.com&su=SUBJECT&body=BODY&tf=1 ....... ...
Is there any way to show the variables from change_request record producer on the change request form? What we need is to be able to show the values entered by the user from the change_request record producer variables on the change request form.
Hi all - newbie to the forum. I am needing to put together a report that details all of the incidents our Service Desk team escalates to other assignment groups. I have seen older messages that state there is a Filter Condition called "Previous Assig...
