Auto numbering skipping numbers
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02-18-2019 03:18 AM
I have a table that is an extension of the CMDB_CI table. I want auto numbering to exist. When I try to do this auto numbering always skips by a one number. Why is this is the case and what can I do about it?
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02-18-2019 03:23 AM
You can use the property mentione din the link beloe to ensure that there are no gaps(global change)
https://docs.servicenow.com/bundle/london-platform-administration/page/administer/field-administration/task/t_PreventNumberingGaps.html
Numbers are generally skipped because a number is allocation but the record is not saved. See if anything like this is happening in your instance.
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02-18-2019 03:42 AM
I am told because CMDB_CI is auto numbered and my new tables takes the u_number field form there that the numbering goes up by two???
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02-18-2019 03:46 AM
This doesn't justify.
Incident is also child of task, doesn't mean it should skip numbers.
Did you speak to HI for this?