Resolved! I want to add 2 icons in the Service portal as mentioned in the below screenshot
Hi,I want to add 2 icons in the Service portal as mentioned in the below screenshot.. Thanks,
Forum Posts
Clean way to extract articles from Service Desk to ServiceNow?
Have a client who is trying to export his KAs to SN but when he exports them the formatting gets brutally butchered. I am not sure of his process and have never used SD but was wondering if there was a recommended way other then the old fashioned cu...
Reminder email for Incidents last update >30 days
I have a request to generate an email that would go out every week to the Assigned To for in active incidents.Here is what I'm looking to do;* Run a report on a designated schedule (Assume I can do this with Scheduled Job)* List all incidents that ha...
unable to remove a field in display column in a catalog variable
Hello , I am unable to remove a field in a catalog reference field (from a custom table)on catalog item page i.e. created .how can i remove that ? any suggestions ....
Autopopulate fields in Service Catalog form
Im sure this is simple and i'm just overthinking it... I have a form that points to specific hardware in the peripheral table (cmdb_ci_peripheral) I want to do the followingSelect Box - user selects the peripheral < this worksThen Autopopulate the fo...
Resolved! Service now Retention policy
Hi Team, Would require help here to understand the service now hi team retention policy for any customer instance.Not with the personal Instance This helps in customizing internally in service now instance but would like to understand retention pol...
Mandatory comments required on Servicenow home page Approval widget while rejecting Approval
We have a requirement to make the comment mandatory while rejecting an approval from Servicenow home page (Not Service portal). The intention is to make a popup message appear which takes in the comment while reject button is clicked or An extra comm...
How to add a image in layout field in Email layout
I need to add the image HeaderNotificationAzul.png into layout field. How can I do that?
Script Action fliter to restrict system to impersonate
Hi Experts, We have a scenario where there will triggering an email when ever a user perform impersonation. We have a Script Action for this which triggers a notification via an Event. The issue is the email notification is getting triggered as "Your...
Schedule an appointment tab is missing in esc portal.
Schedule an appointment tab is missing in esc portal.I am trying to schedule an appointment but that tab is missing. In another instance I can see that.Please help me to get this tab.
Resolved! KB Approval Issue
Hi All,I am trying to attach approvals to the knowledge article through the script of the "Approval User" workflow activity.The requirement is: Approval should go to the common users of the current ownership group and another specific group.The logs ...
Based on a group selected, showcase users list who are not part of that group
Hi,I have a list collector variable as 'Users to be added' and reference variable as 'group' on a catalog form.Whenever a group is selected then User to be added variable should showcase the users who are not part of that group (along with a conditio...
run subworkflows in a workflow
HI, I am trying to run multi workflows asynchronously from run script activity in a different workflow. we tried to use sn_fd.FlowAPI but nothing happened attaching the script-for(var i=0; i<5; i++){sn_fd.FlowAPI.getRunner().flow('global.flow_name')....
Walk-up Experience Scheduling Appointment Error
Hello ServiceNow community,I am encountering an issue with the Walk-Up Experience on my Personal Developer Instance (PDI). My normal users are unable to schedule appointments, and an error message appears (error details attached). Do I need to assig...
Creating a custom field type
Hi All, I want to use an email field type in SCTASK table but it is not an OOB field type. So, how to create a field type/ field class in servicenow.
