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Resolved! Flow designer field scripting

Hello Experts, I need your help in flow designer scripting.Requirement: Need to create a catalog item in that we have two fields one is  existing incidents  and other one is description, if we select existing incident and add new description and subm...

Creating a ServiceNow Ticket using Java, Soap Api

Hi Everyone,I have a requirement to create a ServiceNow  ticket from java using SOAP API.I am using intelliJ and Gradle. Could you please assist me with a sample code or API's or guide me to a similar post.Thanks.

sksksk by Giga Contributor
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  • 1 replies
  • 0 helpfuls

Send email from workflow then wait for response

Hello All,  I'm trying to wrap my head around how to make this work and seem to keep getting stuck so I need a little help or advice. I'm being asked to build out a new hardware request process due to some changes in the way we handle equipment. I ha...

James Turney by Tera Contributor
  • 1047 Views
  • 1 replies
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I need to change state to close of bulk problem tickets at a time

var gr = new GlideRecord('problem');gr.addQuery(' my condition');gr.query();while (gr.next()) {    gr.setValue('state', 'closed');    gr.update(); }i used above simple fix script  but  it was not working  help me for this 

poco by Tera Contributor
  • 317 Views
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SLAs based on Assignment Group Company

We are working on setting up Incidents SLAs for our client.The requirement is to set-up SLA (Response & Resolution) based on Vendor companies (and Groups created according to these vendor companies).We are using core company table to create these ven...

Merit71 by Tera Contributor
  • 246 Views
  • 1 replies
  • 0 helpfuls

Editable variables in ritm

In ritm I have two variables called  'A' and 'B'.So when the request is submitted one catalog task will be created this catalog task members will enter something in variable 'A'( which is editable on ritm) , and then they closes there catalog task.Bu...

User_267 by Tera Contributor
  • 388 Views
  • 2 replies
  • 0 helpfuls

Knowledge Article Approval from Requested to No Longer Required.

Can someone give me advice on how I will achieve this? I created a transform map to update the KB article approvals in the sysapproval_approver from requested to no longer required. I tried using the script in the screenshot, but all the records in t...

JECC by Tera Contributor
  • 430 Views
  • 1 replies
  • 0 helpfuls

SMS Gateway Service Provider

We are currently looking for SMS Gateway Service Provider to integrate with our ITSM Standard ver. Vancouver to send sms alerts on every ticket status change and for Major Incident. Someone please help sharing the vendors available in Indian market.