Hello Reader, I have a requirement to create multiple catalog tasks using a Flow Designer that works on the trigger of Service Catalog. So, here is the scenario. There a user filed of 'List Collector' type. Now, a Catalog Task should be created for e...
We are reviewing the use of the On-Call module for all our IT teams. Approximately 15 IT teams.Questions:1. While each team can setup their schedule, roster etc. who is the arching owner of the On-call module? is it the service desk? is it the SN adm...
Hi...I have to make the "work notes" field mandatory if the "priority" field changes, I have achieved this through "client script" but i need to achieve this using UI policyThrough UI policy what is the condition or script to be used ?Can anyone he...
Hi experts, I'm starting with Widgets and I'm need to pass a value from the spModal to the widget, I'm trying the "widgetInput" parameter, for example: spModal.open({ title: 'My First Widget, widget: "my_first_widget", ...
How can i transfer articles from one knowledge base to another knowledge base? What is the best practice for this?
Hello comunity, I created the announcement with valid attributes but are not showing up in production portal.However, I created the same in development instance it shows up.Please help me to troubleshoot this why it is not showing up in prod. Thanks...
Hi,I am facing an issue while creating new normal change request through Copy Change. It's going on Normal Change type instead of Change Model. I modified UI Action- Copy Change, it's not working. Any suggestion?
How to Delete or Update work notes or additional comments ?Please Provide any examples also Scenario: we entered wrong comments in work notes , we want delete that work notes. Note:i tried delete and update at sys_audit table but not deleted. P...
I would like to look up tags associated with a specific Incident record using a script.How can I achieve this? As far as I can tell there is no "Tag" column on Incident/Task table.When running a lookup and printing a result I only receive a blank val...
HI All ., I am stuck with some issue with Json formatting in the script .Kindly help me and let me know where am I doing mistake: // Add your code here var pool_members_curr = {}; var pool_members_ui = {}; var device = '10.33.120.205'; var pool...
Hello Team, After we installed HRSD module, we have new KB templates available in our instance. Could you please help me when should I use FAQ template, How to , what is and Standard. How differentiate the KB with these templates. Please help. Curre...
Hi ,I am facing this issue with Walkup Experience that when the User from different region (example - US) is trying to book an appointment to walkup Location in (Example - Europe). It is pulling the Appointment Schedule based on User Location and no...
We need a property to identify which roles and which group can delete the relationships.This should be used in the ACL. Assist me to how can I achieve this, In advance, Thanks!
Hi,While creating the ATF i can't see the Catalog item in the open a catalog item in SP step. Please help me out how can see that from the portal perspective. Thanks,
What is the purpose of doing JIRA integration with SN when we can handle agile and ITSM in ServiceNow itself?What is normal Jira integration and Jira spoke integration??When we go form normal and when we go for Jira spoke integration?Is subscriptio...