Hello,I am looking for a way that we can remove users from the change management module who are not operating within the guidelines (leaving change requests open past the Planned end date, etc.).I have previously heard of a system where groups named ...
Hi All, I am facing an issue in incident for and it is happening for only one user. The incident form showing only field label for all Date/Time fields not the value. I have highlighted the fields in yellow. Please help me out, Thanks.! @Ankur Bawisk...
Hello Everyone, Does anyone have any idea ho to proceed with FedEx Integration, whether it is rest or soap message. Please let us know if anyone did this integration.
Hello Everyone I want to trigger a notification for incident which is not closed which "Due date" is past 5 days the notification should trigger 1st time. after the again second notification should trigger after 10 days for those which are still not ...
Hi, I am trying to order a Service Catalog item using REST API Explorer. But I don't know how to set values in REST API Explorer. So please let me know what value to enter in "Path parameters" and so on. Regards, bunai
Hello Community, There is need to concatenate 4 fields from excel sheet into field "description" while doing the transform map. How can I achieve it through script. Where Am I supposed to write the script?The fields are ISSUE_TYPE_NAMEREPORTERLAST_ED...
Hello All, If any user added a comment in an RITM, we need to provide an option to update or delete the comment.If the user clicks on delete button then the added comment will get deleted and if the user click on edit button then added comment user c...
Hi Community,I'm currently facing an unexpected behavior in ServiceNow related to the incident, request item, and task tables (incident, sc_req_item, sc_task). Specifically, when the state of a record in any of these tables is set to "Work in Progres...
I just want to send two details of caller to an array and bringing them back to client script and there using Client script i need to show the array whenever the caller field changes. but i am getting msg as below and i am adding script too. Client S...
I want to fetch names of users using background script who is having itil roles.
Hi, I am moving my update sets using update source functionality from dev to test. I am having a parent update set with 3 child update sets , if I complete parent, the 3 child's were also got completed. In my test, when I click on retrieved completed...
Hi All, Can Someone please help me on the below query. I have created the ATF for the service catalog testing.After the Requested item form is open need to add the approval step in that how to add the ATF test step for Need to select the approval use...
Hi Team, I just want to print log message.I am doing this through Background Script"var message="Hi";gs.log(message); This is working fine and showing entry in syslog table, but I am using the same in scheduled job and business rules it is not workin...
Hi Community,I have recently converted workflow to flow designer and for old RITM when it approve flow designer is getting attached. This OOB BR is causing to this "Start FlowDesigner Flow" and Flow gets attached to the old RITMhow to stop this?
Hello all,I need to update multiple historical RITM records where field name is start_date (a variable on RITM) on sc_req_item, the value of the field should be updated to 2020-10-21. Please can someone help me to fix the below script.*I have tried...
