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users roles

Hi team.   Please help me in thisSuppose User A will have ITIL role and User B will have End User role.If User A will go out of office and User A want to delegate the Access to User B, then what will be the procedure.Is it possible or not to delegate...

How to set the valude after clear the variables

Hi All, I have written on change catalog client script to clear the value on the variable. Example:Before clear the value i have default values need to set for the variable. I have written the catalog client script: function onChange(control, oldValu...

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nikhitha24 by Tera Guru
  • 375 Views
  • 2 replies
  • 0 helpfuls

eSignature Approval using SSO

Hi guys, I'm using eSignature plugin to approve but I have a problem when I push "approve" button. Why, I see blank page into popup? Now, I'm logging correctly using SSO, but I have problem with eSignature Approval. Notes: I've just activated Force ...

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Getting only modified content from MRVS into flow designer

I have a requirement, in one of my catalog items we are using MRVS, based on a field in the catalog item MRVS data is populated from the server side, MRVS data has more than 10 rows, if i want to modify(Add, Remove, edit)  the content from the portal...

s_dinesh01 by Tera Expert
  • 302 Views
  • 2 replies
  • 0 helpfuls

Form Templates for Employee Center

Hello, I am wondering if there is a feature for end users to save a form template from Employee Center portal after filling a form and use the same while filling another one later from the portal.  Thank you

Hemnathrk by Tera Contributor
  • 576 Views
  • 2 replies
  • 0 helpfuls

HI All

I Have question Related workflow. In the form   5 Fields1. staff member12. staff member23. staff member34. staff member45. staff member5 My Question is how to generated 5 SCtask one by one. and i was choose 4 fields then create 4 sctask only

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basha shaik by Tera Contributor
  • 269 Views
  • 2 replies
  • 1 helpfuls

Multiple column Indexes for a table

Hi Guys,I have a query regarding the table Indexing.As per a requirement, I am planning to create a Index for two different columns in a table .Table-1Column-AColumn -BCan we create a single Index for both A and B:Index(I): A and B.Can anyone please ...

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Inbound email configuration

Hi all,  When  we submit a catalog item , along with ritm an email will be sent to particular id (xyz@gmail.com).  Email subject contains "test". We need to configure an inbound action.(not as reply type but as type- New) That is in the below format:...

User_267 by Tera Contributor
  • 299 Views
  • 1 replies
  • 0 helpfuls

Toggle them in article body

 Hi Team, Whats the use of toggle theme button present in article body ? The icon which is present towards the end. Even if I toggle and save the article with white color while rendering it reverts back to black color. I didnt find any article relate...

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rachna56 by Tera Contributor
  • 888 Views
  • 5 replies
  • 1 helpfuls

Resolved! How to add variable in the sctask

Hi All, I want to add a variable that need to be visible in the sctask as well. I want the variable "Select the asset" need to visible in the sctask.  please help me on the above requirement.

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nikhitha24 by Tera Guru
  • 1010 Views
  • 3 replies
  • 0 helpfuls

Resolved! GlideRecord

 Can someone assist me in understanding what this code does on Servicenow?

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Ajai007 by Tera Contributor
  • 781 Views
  • 4 replies
  • 1 helpfuls

Element Filter on dashboard

Hi All,   I have created a dashboard for Product owners on Software Models which shows data from different tables like entitlements, software installations, software product life cycle etc. On this dashboard i have created element filter to filter th...

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