Auto refresh list

[BhupeshG]

Please introduce a refresh and auto refresh functionality for the list, or advise on how to work with this in the best way.

n remedy we have the option to put a refresh on the list over our cases, which means that we will see when we get a new case, and who is working on it once someone have assigned himself to it without having to refresh the list In SNOW there isn't any automatic refresh on the list, as I have found. So in order to know if there's any new case we need to sit and do a manual refresh of the list. This is not acceptable since we are being measured over response time. Please introduce a refresh functionality for the list, or advise on how to work with this in the best way.

[Shiva Thomas]

Hi Bhupesh,

You need to create a homepage your team, or your wall display. Homepages can contain as many reports you want (list, pie chart, count) have have an automatic refresh option with several timers available.

From the documentation: Homepage administration

A homepage is an interface that consists of navigational elements, functional controls, and system information.

When a user logs in to an instance, the default homepage defined for their role appears unless the user switched to another homepage. Administrators can customize several settings for homepages, including settings that control read or write access for any homepage and how homepages render.

If you are using Performance Analytics (not a free plugin) you can use Dashboards that offer more powerful interaction with drill-downs of your data.

[BhupeshG]

This is for Home Page. I am referring to Console likes Open Incidents , Open changes where you many refresh it.

[Shiva Thomas]

Hi Bhupesh,

That's my point, you can add lists, like Open Incidents to your home pages. It's just a Report of type List, to be included in the home page.

[Kalaiarasan Pus]

Reading your question, it appears as if you are not either a developer nor admin related to ServiceNow. If my assumption is right, don't you think you need to reach out to your internal ServiceNow team for this?