Auto-reset Personalized Filters When All Options Are Deselected

[deepakm29284933]

How can we automatically reset personalized filters for a user when they deselect all filter options?

Currently, if a user removes all selected filters, the view becomes empty or unusable. Instead, we want the system to automatically revert to a default filter (or reset the personalization) when no filters are selected especially while creating or viewing a new incident.

Has anyone implemented a similar solution or can suggest the best approach to handle this scenario?

[deepakm29284933]

[Tanushree Maiti]

Hi @deepakm29284933 

 To automatically reset to a "show all" state when a user deselects all options in the activity log, you must enforce a system default preference or use a business rule to clear the user's personal preference.

refer these posts:

Setting a default filter for RITM and INC Activity Log 

Incident Fileter: Show the Filter but uncheck by default for all users 

Where is the users activity filter stored? 

User preferences