Autopopulate Impacted Services/CIs Tab

[kks]

Hi Team,

 I need the Impacted Service/CIs tab to autopopulate with Business Services and Business Applications based on all of the selected CI's in the Affected CI tab so that we can identify impacted business services and applications when assessing the change and performing RCA's.

Please help me.

Thanks,

Kamal

[Paul Coste2]

Refresh Impacted Services will remove the Services if they were automatically added and are no longer impacted.  This is as designed, and is exactly what is called for.  Not sure why you are saying this as a problem.  If the Impacted Services were manually added, then doing a Refresh shouldn't affect them.  I have already provided a great degree of detail on why a full refresh is what is called for here, and why I have not implemented any functionality to detect which services can be removed.  You could run a full refresh from a business rule, as you mentioned, but you need to be willing to debug the code a bit on your own.  This should be straightforward, if you have basic JavaScript coding skills and familiarity with ServiceNow.

Aside from that I don't know what other assistance I can offer.  Sounds like you are pretty close.  Don't give up.  🙂

[bernyalvarado]

Did you tried using the OOB UI acton Refresh Impacted Services? That should have done the trick 🙂

[bernyalvarado]

Normally the Refresh Impacted Services will work based in the relationship between the CIs (cmdb_rel_ci table). Since the last 2 or 3 releases of ServiceNow, this UI action also incorporate looking into the table that hold the relationship between the CIs and a Service for ServiceMapping. 

Thanks,

Berny