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Undelivered Emails

Hi, In my Email Logs (sys_email) table if i search in Subject as "Undeliverable" there are thousands of emails. It is overpopulating my email box. Can anyone help me , why is this issue occurring for Incidents and Catalog tasks? The TYPE of emails is...

MS1 by Kilo Expert
  • 2530 Views
  • 4 replies
  • 0 helpfuls

Automatic incident creation from transform map

Hi All, I have one JDBC data source. I need to create incident automatically when imported data count is 0 or import set job is completed with error or cancelled or did not complete. I have written below transform map script on complete .Could you pl...

_bhishek by Tera Guru
  • 989 Views
  • 3 replies
  • 0 helpfuls

Report to display sctask/inc date assigned to group

I have a user looking for a report to display work assigned and resolved by their assignment groups, but wants to see when it was assigned to their group, not when it was opened or created. They work in 2 week sprints that run Wednesday - Tuesday so ...

McGuire6799 by Tera Contributor
  • 1441 Views
  • 3 replies
  • 0 helpfuls

Resume Completed SLA

Hello Folks,   When incident state moves to RESOLVED , I want to stop the SLA and if anyone reopen the same INC at that time  we want to RESUME the same sla which was completed. Is there any way to resume it?   I gone through some of the community st...

Mitsua by Kilo Sage
  • 1174 Views
  • 1 replies
  • 1 helpfuls

Flow desinger issue with the run as property

Hello All,I have faced the issue in the flow designer: When I set "Run as" - System User in the flow property the flow works properly. But when I set "Run as" - User who initiates session then the flow is not working it gives an error while sending t...

Community Alums by Community Alums  
  • 681 Views
  • 1 replies
  • 0 helpfuls

Resolved! Doing a UI Script in Flow Designer

I am currently trying to see if a UI script could be executed within flow designer. This is the test script that I am using.  if (document.location.pathname == '/builder') {    console.log("here");} However, this is never triggering despite the state...

RuizheZ by Tera Contributor
  • 719 Views
  • 1 replies
  • 0 helpfuls

WF to Flow designer

I need to convert workflow to flow designer can someone guide me till here after that i can take it .

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pramn by Kilo Sage
  • 1328 Views
  • 3 replies
  • 0 helpfuls

Managing Non-IT Assets and Inventory

Hello all We are planning to use ServiceNow for managing all i) assets (from chairs to buildings) - from procurement till retirementii) inventory - include the entire item master database from our ERP and handle the procurement process I am thinking ...

Ram Kaushik by Kilo Contributor
  • 4612 Views
  • 4 replies
  • 0 helpfuls

Change requests related list

Hello Community, I want to add change requests related list to release record form, How can I do this ? Thanks in advance!!

deepu805 by Tera Contributor
  • 440 Views
  • 1 replies
  • 0 helpfuls

Resolved! Enterprise Portfolio Types

Most of the DPM resources talk about service portfolios, but if you install the Enterprise Portfolio plug-in you can also create Business Application and Application Service portfolios.Ideally, of course, you wouldn't have to do this and could just s...

Resolved! Record with sys_id

Hi, I  have the details of  sys_id but not sure about the details of table or the record. How can I get table and record details with the sys_id details ? Regards,Siva Teja B

Copy url functionality not working

Please let me know the answer !!!! .... Question*************When we use copy url option and getting a msg ''copied to clipboard"By copying the url from form context menu, the expectation is that by clicking on the link, it will direct to the record ...