Autopopulate the Manager field in the catalog item.

[Servicenow de11]

Hello,

I need to automatically populate the Approving Manager variable in a ServiceNow catalog item based on the following logic:

• If the Is this request for you? variable is Yes, then the manager of the Requested by user should be auto-populated in the Approving Manager field.
• If the Is this request for you? variable is No, then the manager of the user specified in the On Behalf of variable should be auto-populated in the Approving Manager field.

Could someone guide me on how to implement this?

Thanks in advance

[Ankur Bawiskar]

@Servicenow de11 

are you comparing correct yes value

also did you try adding alerts and see?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Deepak Shaerma]

hi @Servicenow de11 

Create the Script Include:

• Name: UserManagerAjax

• Client callable: Check this box (make it true)

  var UserManagerAjax = Class.create();
  UserManagerAjax.prototype = Object.extendsObject(AbstractAjaxProcessor, {
  
      getManagerInfo: function() {
          var userId = this.getParameter('sysparm_user_id');
          var grUser = new GlideRecord('sys_user');
  
          // Check if the user ID is valid, the user exists, and has a manager
          if (userId && grUser.get(userId) && grUser.manager) {
              
              var managerId = grUser.getValue('manager');
              var managerName = grUser.getDisplayValue('manager');
  
              // Return the manager's ID and Name as a JSON object
              var result = {};
              result.id = managerId;
              result.name = managerName;
              return new JSON().encode(result);
          }
          
          // If no user or no manager, return null
          return null;
      },
  
      type: 'UserManagerAjax'
  });

Catalog Client Script: OnChange (for "Is this request for you?")

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading) {
        return;
    }
    setManager();
}

function setManager() {
    var isForYou = g_form.getValue('is_for_you'); // <--- CHECK YOUR VARIABLE NAME
    var targetUserID;

    // 2. Decide which user field to check
    if (isForYou == 'Yes') {
        targetUserID = g_form.getValue('requested_for'); // <--- CHECK YOUR VARIABLE NAME
    } else {
        targetUserID = g_form.getValue('on_behalf_of'); // <--- CHECK YOUR VARIABLE NAME
    }

    // 3. If the target user field is empty, clear the manager and stop
    if (!targetUserID) {
        g_form.clearValue('approving_manager'); // <--- CHECK YOUR VARIABLE NAME
        return;
    }

    // 4. Call our Script Include to get the manager
    var ga = new GlideAjax('UserManagerAjax');
    ga.addParam('sysparm_name', 'getManagerInfo');
    ga.addParam('sysparm_user_id', targetUserID);
    ga.getXML(handleResponse);
}
}

function handleResponse(response) {
    var answer = response.responseXML.documentElement.getAttribute('answer');
    
    if (answer) {
        try {
            // Parse the JSON string from the server
            var manager = JSON.parse(answer);
            // Set the 'approving_manager' field
            g_form.setValue('approving_manager', manager.id, manager.name); // <--- CHECK YOUR VARIABLE NAME
        } catch (e) {
            // Error parsing, clear the field
            g_form.clearValue('approving_manager'); // <--- CHECK YOUR VARIABLE NAME
        }
    } else {
        // No manager was found, clear the field
        g_form.clearValue('approving_manager'); // <--- CHECK YOUR VARIABLE NAME
    }
}

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Thanks & Regards 
Deepak Sharma

[Servicenow de11]

Hello Deepak,

I have tried with the above script but it is not auto populating.