Avoid attachments less than 10kb to get attached to incidents received via reply email to servicenow

[Debasis Pati]

Hello Everyone,
When servicenow receives emails as reply we have a inbound email action it by default oob attaches the attachments to the target incident/record .
Now we wanted to avoid less than 10kb files to get attached to the target record.
for images to avoid less than 10kb we have oob property "glide.email.inbound.image_sys_attachment.filter.minimum_bytes" but what about other file types how we can avoid that what ever attachments are coming in emails?

@Ankur Bawiskar any suggestions?

Regards,
Debasis

[Ankur Bawiskar]

@Debasis Pati 

which other approach are you saying?

after insert BR on which table?

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[Debasis Pati]

Hello @Ankur Bawiskar 
On "sys_email_attachment" table..

[Ankur Bawiskar]

@Debasis Pati 

but in the BR of sys_attachment how would you know the file is attached by inbound action or from an agent from UI?

I believe you should use the other approach I shared which is BR on sys_journal_field

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[Debasis Pati]

Hello @Ankur Bawiskar ,
it's "sys_email_attachment" table  not "sys_attachment" table in the Email attachment table there is a "source" field we can use that .
please correct if i am wrong.

[Ankur Bawiskar · Accepted solution]

@Debasis Pati 

yes you can try to use that

Did the approach I shared using BR on sys_journal_field work for you?

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