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Avoid attachments less than 10kb to get attached to incidents received via reply email to servicenow

Debasis Pati
Tera Guru

Hello Everyone,
When servicenow receives emails as reply we have a inbound email action it by default oob attaches the attachments to the target incident/record .
Now we wanted to avoid less than 10kb files to get attached to the target record.
for images to avoid less than 10kb we have oob property "glide.email.inbound.image_sys_attachment.filter.minimum_bytes" but what about other file types how we can avoid that what ever attachments are coming in emails?

@Ankur Bawiskar any suggestions?

Regards,
Debasis

20 REPLIES 20

@Debasis Pati 

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader