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10-15-2025 03:13 AM
Hello Everyone,
When servicenow receives emails as reply we have a inbound email action it by default oob attaches the attachments to the target incident/record .
Now we wanted to avoid less than 10kb files to get attached to the target record.
for images to avoid less than 10kb we have oob property "glide.email.inbound.image_sys_attachment.filter.minimum_bytes" but what about other file types how we can avoid that what ever attachments are coming in emails?
@Ankur Bawiskar any suggestions?
Regards,
Debasis
Solved! Go to Solution.
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10-16-2025 03:33 AM
yes you can try to use that
Did the approach I shared using BR on sys_journal_field work for you?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-22-2025 12:01 AM
Hope you are doing good.
Did my reply answer your question?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Hope you are doing good.
Did my reply answer your question?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
