Azure AD Servicenow SSO redirecting to logout screen

[Sunny26]

Hi All,

I have enabled Multi-provider SSO in our ServiceNow instance and provided metadata and Attributes to client to configure Azure AD SSO, He configured all things from his end at Azure AD and shared XML with me to import IDP in to ServiceNow. I have imported XML and i can see IDP. When i am trying to test the connection it is asking me for credentials. After entering credentials it is working fine but redirecting to Logout page. 

Thanks,

Sunny

11-22-2020 ---> adding screenshot for reference. redirecting to the screen shared in the screenshot

[Vivektietsood]

Hey Sunny

This maybe a useful link:

https://www.youtube.com/watch?v=oUIq3Ue1djE&t=9s

Please mark helpful or accept solution if this helps 

[MrMuhammad]

Hi Sunny,

It happens when the NameID attribute coming from Azure AD doesn't match the target field value in Servicenow. Check logs and see the difference and fix accordingly.

Regards,

Muhammad

[Sunny26]

Hi Muhammad,

Where should I check for SSO logs. for NameID Policy is have tried "SAML:2.0:nameid-format:transient" and "SAML:1.1:nameid-format:emailAddress". Please let me know if I made anything wrong. as I am new to Snow.

Thanks,

Sunny.

[Mike Patel]

try changing

Name ID Policy to urn:oasis:names:tc:SAML:1.1:nameid-format:unspecified

Name Attribute - blank

User Field to user_name or email based on your instance