Delete User Profiles
Due to a import glitch (Dont ask me how), 17000 completely blank user profiles have been created in Service Now. Can anyone help with a client script / Business Rule to delete them please? Thank you.
Forum Posts
Effort spent on a incident
I am adding a field called Effort spent on the from and i have to update manually how much time i have spent on the incident before assigning it to some one else.here the same process continues until the incident resolved. what i need to do it to sho...
Resolved! Sys ID is changing while moving data from one instance to another
Hi All,When we are trying to move data from one instance to another by uploading through Excel sheet, the Sys ID is changed. If we are using XML then there is no change in Sys IDs.Can anyone help me out to find out the reason? Regards,Ajai
Resolved! Disable clickable / hyperlink on service catalog categories?
In our service catalog, most of our categories are NOT clickable hyperlinks. However a few recently added categories ARE clickable hyperlinks. We recently upgraded to Euerka, not sure if this is relevant. (see 1st screenshot) For those few categori...
RCA Report
Hi All, we are working on the reporting for Problem Management and would like to know your thoughts on the best way to show Number of Incidents per problem with RCA vs All Incident. Thank you.
Approver and itil license
As of Fuji release, do we need separate license like approver_user for approving or rejecting any request here? Or itil user can do everything?
Using Data Certification I want to you the owner group field on the CI to generate tasks
Whenever I try using the Assignment Type as Group Field and point this to the CI Owner Group field it generates a series of unassigned tasks only to the owner group. These do not appear in My Tasks for the users in the group, this is even though the ...
System Start Day of Week
Does anyone know where to change the first day of the week setting from Monday thru Sunday to Sunday thru Saturday? Either in a global setting or reporting specifically.
Resolved! Strange "Page not found" error during "login_with_sso.do?glide_sso_id usage"
Hi,On occasion when using multiple-provider SSO functionality, I receive a strange error when using the "login_with_sso.do?glide_sso_id usage" URL parameter.I get a "Page not found" error with "The page you are looking for could not be found" for "lo...
Display Report without "Edit" options
Just wondering, has anyone found out how to open a report with reportingv2 (fuji) still in the edit mode, but with the actual edit options minimized?i.e. to look like the attachment?Perhaps a parameter to be put in the URL or something in the system ...
Multiple Change tasks
I'd like to open multiple (1000+) change tasks for one parent Change Request. Each Change Task would reference a different Server CI. Any ideas on how to automate this?
Resolved! How to push groups in a Approval - Group in the workflow
Hi Everyone,I am not a developer material but I am trying to make this work but just can't seem to be able to do it even after looking into some articles here in community.I will try my best to discuss the problem that is need to be solved. Hopefully...
Resolved! displaying number of incidents in calendar view report
Hi,I am currently working on a simple report in calendar view that displays all the incidents opened on that day for a specific category. Is it possible to also display the number of incidents in that view? I can see all the incidents listed indivi...
Resolved! Understanding view rules
Hi,I'm trying to get my head around how view rules work and when they are invoked.I'm aware that there is a global business rule (called 'incident functions') that affects the form view that is presented when opening an incident to distinguish betwee...
Resolved! Issue querying records between two dates
I have written a script that I want to trigger an event when an incident is between 5 and 6 days old. var sixdays = gs.daysAgo(-6); var fivedays = gs.daysAgo(-5); var target = new GlideRecord('incident'); target.addQuery('subcategory', "Q...
