There are some UI Action (Form Buttons) available on my Problem ticket and they serve different purposes.For example when I create a problem and fill the mandatory fields and click on Submit then the problem goes into a New state. Now come 3 UI Actio...
Hello. I have a Survey related List below my Incident and it shows the Survey sent out (survey_details) table. Can someone please advise how i can get the sys_id of the Survey that was sent out. Then take that sys id and populate it to a text field o...
Hi all,My requirement is to add a similar field as "Text" on the knowledge creation form. I have created the field of type Translate HTML, but the content of the field is not being displayed when the article is viewedA field u_long_text was added for...
Good morning all, I have gotten our SLA's working perfectly with all our tickets but now the next step is creating the Vendor SLA's (OLA) which is easy once you understand the basics. The thought that this idea have is a bit more creative. As an ad...
Hi all,we are facing curious issue: for some reason we are missing out of the box fields like sys_created, sys_created_by, sys_updated, sys_updated_by (+ other "sys_"... fields) on table alm_hardware.Don't know where they gone. On wiki is "Base syste...
I am looking into an issue with a JDBC connection and I am getting the above error.I have seen another message on here that talked about an expired password,I can logon to the destination SQL server with the account that is running the MID server ser...
I'm trying to add the Configuration Item field on the incident form.We have CI's ( Business Services) with a field of company assigned and populated.The callers have the field company assigned and populated.So I would like to allow the callers ( thro...
How do you structure Asset when each instance of a laptop can have variable hardware (different RAM, processor, etc.)?-----I have a client that is a fairly small company and allows their employees some flexibility within a particular laptop model.How...
I have 3 related links in a form. When in a particular view, I would like to hide all the related links.I also see Update & Save buttons in the view. Do I need to go to the UI Actions of Update & Save and set the condition not to be visible when in a...
Hey guys,Having some trouble authenticating to our instance using wget/curl.I'm trying to automatically fetch a report each morning. The built-in email feature won't suffice as I can't easily make the jump from 'email attachment' to 'file saved in a ...
I have added new incident state named "Pending Customer. Could oyu please help how can i add following rule in to IM Module?Incident State = Pending Customerif there is no response from customer than ticket should be closed after 5 days automaticlly?...
Hi All,I want a new Metric to be created within ServiceNow that tracks updates to cases per person.I want to apply this to the task table so that all task records can be reported against for this metric. It would be good if this metric can be appli...
The ability to graphically view this equipment and the relationships is very helpful. But of course I want "just a little more".....Or maybe this is already possible? Go ahead and "whomp the noobie" if needed.1) The "rack" item has values for "rack u...
Working on Change Management in ServiceNow Fuji release. When attempting to create a new change, I am unable to update the "Planned start date" and "Planned end date" fields. When selecting a date, the fields stay as "empty".I'm not aware of any ch...
Hi All,In our project, we have written an ACL for allowing permission to edit all variables in the problem when the state is not Resolved, cancelled or closed. Now we have a requirement that we need to give access to edit a single field even after Re...
