Azure AD Servicenow SSO redirecting to logout screen

[Sunny26]

Hi All,

I have enabled Multi-provider SSO in our ServiceNow instance and provided metadata and Attributes to client to configure Azure AD SSO, He configured all things from his end at Azure AD and shared XML with me to import IDP in to ServiceNow. I have imported XML and i can see IDP. When i am trying to test the connection it is asking me for credentials. After entering credentials it is working fine but redirecting to Logout page. 

Thanks,

Sunny

11-22-2020 ---> adding screenshot for reference. redirecting to the screen shared in the screenshot

[Sunny26]

Mike, attaching screenshot of the page I am getting redirected to. Please have a look in to it. you may know the issue I am facing

[Manuel Stimac]

Hello @Sunny26 ,

I came across the same issue. In my case I had to adjust the "NameID Policy" field on the Identity Provider record.

In my case the value is: urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress

Official Documentation from Microsoft:

Allowed SAML authentication request's NameIDPolicy formats are:

urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress

urn:oasis:names:tc:SAML:1.1:nameid-format:unspecified

urn:oasis:names:tc:SAML:2.0:nameid-format:persistent

urn:oasis:names:tc:SAML:2.0:nameid-format:transient

If my answer helped you, please mark it as Helpful/Solution.
Thanks & many regards - Manuel