Back button not taking the user back to the list

jeff_foltz · ‎07-11-2017

I have a question about the back button not taking the user back to the list.

I have been able to recreate this issue in an OOTB developer instance (Jakarta).

Click on my groups work
Open a record
Use the Down arrow on the right (really it could be the save button or up arrow button, too)
Click the back button
Click the back arrow and it will not return to the list. You are stuck on that form.

However, it you open a table by using .list, you can use the down arrow multiple times and be returned to the list, when you click the back arrow, instead of being returned to the current page.

I have seen a few knowledge articles about confusing the navigaton stack. This one (https://hi.service-now.com/kb_view.do?sysparm_article=KB0597947) seems promising but it talks about being in ui-16. I have seen this in ui-15 and ui-16.

Any fix for this?

sachin_namjoshi · ‎07-11-2017

ServiceNow utilizes a feature called the Navigation Stack. For more information about this feature, check out http://wiki.servicenow.com/index.php?title=Navigation_Stack

Clicking the OOB "Green Back" button will redirect to the last page a user visited as recorded in the Navigation Stack. You may override the navigation stack by adding the "sysparm_stack" parameter to your URL. Play around with different values for this parameter, and I'll do some testing myself.

Regards,

Sachin

jeff_foltz · ‎07-17-2017

Thank you for responding. It usually does the behavior you are talking about.

Here is a video that shows the issue I'm having.

jeff_foltz · ‎07-18-2017

Thank you for looking at this. ServiceNow has made this a problem (PRB1094287).

sachin_namjoshi · ‎07-18-2017

Thanks for information.

Please mark answer as correct so that community members can get help with similar issue.

Regards,

Sachin