Hello, Previously upon resolution of Major Incidents, problem tickets were being automatically created as expected. Recently, this has stopped happening despite no changes being made to the flow/playbook, etc. Looking at the flow execution, the resol...
I have written a AFTER BR business rule to automate the some kind of incident, script is working fine but one thing i'm stuck additional comment is updated by Who is open the incident means Opened by but i want to set as system ,, additional comment ...
Hi all. I am seeking some inspiration from the community: How do you handle the workflow when an end user reopens an Incident? We currently just set in back to Work in Progress assigned to the assignee already on the Incident.However, this causes c...
Hi, I have a offboarding catalog item so once i submit a ticket it should create three RITM's on the one request and map to respective three groups.Can anyone please help on this, It will be useful. Thanks!
Hello all,I am currently working on integrating Google Sheets with ServiceNow. My objective is to retrieve data from Google Sheets and subsequently create records in ServiceNow. To accomplish this, I am utilizing Flow Designer and have installed a sp...
Hi ,when a user (itil_admin) opens a record from incident table it’s not redirecting to default view. we don’t have views rules , and when I checked user preference it was selected to workspace view, but the user don’t have acces to switch views.
Hi All,Good day !! We are facing an issue in our customer production instance wherein there are some KB articles where there are huge number of attachments, like 90+ in total. What is happening is whenever we click on the tickbox beside the attachmen...
Hi All,In Service portal after clicking approval rejection button one blue alert message is coming over top of portal page which customer doesn't like and asking to remove those alerts highlighted in attached image. Please help me that where I can fi...
We have a record producer which creates Incidents but before creating it will provide contextual search results. So how do we measure number of deflections happened with Knowledge articles meaning a user saw the knowledge article and did not proceed ...
Hi I have a requirement to make a text from the variable name to be updated in a bold text. I am familiar with rich text label and with description fields to make bold texts but not in an attachment field. Example is below:Please make this a bold t...
server script :if(input &&input.controller){ // gs.addInfoMessage('test_1234'+input.controller); // gs.addInfoMessage('test'+selectedButton); var reasonList = [];var tagValue;switch(input.controller) { case 'IT':tagValue = gs.getProperty('sn_walk...
Hi All, Kindly help me on resolved below issue.I have created inbound action by using that ritm request should be created, the issue is RITM ticket has been created but not tacking catalog item, I have mention correct sys_id, please let me know what ...
Hi , I have created a inbound flow on reply of email need to create a record.subject line RE:I am trying to remove and store only a 10 digit number.below is my script storing in one field i am getting below errorError: entered unreachable code...
Hi i have a widget but kept getting page expired message , how to keep it alive ?
In catalog form. There is a field call phone number.User has to enter phone number in that field. And the phone number format is 123-456-7890.If user doesn't enter in any above format. It shows error.If user enters in above format . It needs to popul...
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